Operations Officer

Job No.: 665010

Location: Clayton campus

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $78,255 - $89,888 pa HEW Level 05 (plus 17% employer superannuation)

• Onsite and Permanent Opportunity
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

Monash Residential Services (MRS) provide a range of on and off-campus accommodation options and services to students, staff, the business community and short-term visitors to Monash University. MRS is seeking a driven and dynamic individual to join the team as an Operations Officer. This role is not a desk-job, focusing on the face to face supervision and daily coordination of the student residential environment, working closely with the Operations Manager.

As a heavily operations focused position, not a desk based administration role, some physical fitness and manual handling of packages will be required. A majority of the time will be spent immersing yourself in the residential building environment undertaking inspections, managing resident expectations, and other key operational activities which include:

• Maintenance of resident requests and enquiries
• Supporting ongoing and newly implemented residential programs and events
• Coordinating and prioritising workflow to respond to incidents
• Developing relationships with key internal and external stakeholders to deliver best practice, efficient operations

To be successful in this role, you will possess:  

• Prior experience working in a similar operational/accommodation services environment
• A passion and desire to provide high-quality services to MRS' residents
• Excellent organisation skills and the ability to be a key team member
• Strong administrative skills with a keen attention to detail

About Monash University

At Monash , work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture  where everyone is supported to succeed.

Learn more about Monash . 

Be part of our story. Work with us to #ChangeIt .

Whilst this role is worked on-site, we have a range of policies in place enabling staff to combine work and personal commitments more easily. This includes supporting parents and various health and wellbeing opportunities.

To Apply

If you are keen for a role with a difference, we encourage you to apply now! To apply, simply submit your CV along with a cover letter (maximum two pages) addressing your suitability to this position. Key Selection Criteria responses are not required. Please refer to “How to apply for Monash Jobs ”.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please get in touch at [email protected]  and we'll be happy to assist.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Ms Belinda Quenette, Manager Operations, +61 3 9902 5822

Position Description: Operations Officer

Closing Date: Thursday 6 June 2024, 11:55pm AEST

Supporting a diverse workforce