Onsite Support Team Leader - Qld/NT

• Supportive, rewarding, inclusive and truly flexible environment. 
• Innovative and collaborative workplace with fantastic flexibility 
• Join CSIRO - Australia's premier research organisation 

The role of a Team Lead within the CSIRO Information Management and Technology (IMT) – Onsite and Service Desk group, is to provide team and technical leadership.  The successful applicant for this position will be responsible for coordinating day to day operations across the Queensland Onsite Support team including appropriate site resourcing and will be the main point of contact for escalations and client engagement.

IMT’s Onsite and Service Desk group is responsible for providing effective and timely IT support to all of CSIRO, and has staff at most CSIRO sites across Australia. Services are delivered through a mixture of physical and remote channels, depending on the location of the site and the type of support required.

As an Onsite Support Team Lead at CSOF4 level, you will be expected to contribute to delivering solutions and services to support strategic and operational objectives. In this role, you must demonstrate initiative and independence under broad direction, and act as an advisor to the business and to IMT. You will be a key contact within Onsite and Service Desk for escalation of jobs and issues.