Manager, Student Learning Support

Updated: 2 months ago
Location: Bedford Park, SOUTH AUSTRALIA
Job Type: FullTime



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade:
Higher Education Officer Level 8
Salary Range:
$98,466 - $109,009 pa
Reporting to:
Associate Director, Student Learning Support Service
Centre for Innovation in Learning and Teaching
Working under broad direction and as a key member of the Student Learning Support Service (SLSS), this position is responsible for coordinating the delivery of student learning support programs which enhance students’ ability to achieve success in their studies.
The position will plan, coordinate, and communicate delivery of programs and activities including recruitment and management of a team of casual staff, and will ensure the programs meet the academic development needs of students and the needs of Colleges.
The position will work collaboratively with staff within the SLSS team and with units across the university to ensure the team’s programs cater to the diversity of the student population, proactively identify student learning needs, and are responsive to the needs of students in different locations including online, international students and students from Non-English Speaking Backgrounds.

Key Position Responsibilities

Working under broad direction, the Manager, Student Learning Support is accountable for:

  • Managing the operational requirements of the student learning support programs of the SLSS. This includes planning, prioritising and administration of activities to ensure high quality and efficient delivery of programs .
  • Taking a lead role in the delivery of agreed initiatives and implementing the long-term SLSS strategy, ensuring program and service continuous improvement in line with contemporary developments in student academic development.
  • Evaluating outcomes of the SLSS’s programs and processes (where appropriate), creating a customer-centric services environment and striving towards a services model which is responsive, stable and sustainable.
  • Working with other Student Learning Support Service staff to deliver a consistent student-centered learning support experience for students in all onshore locations and studying in any mode.
  • Developing effective relationships with key stakeholders across Colleges and developing an understanding of current and emerging student learning support services needs across the University.
  • Providing leadership, mentoring, supervision and performance management of direct reports, including fostering a team environment that embraces collaboration and a culture of student-centred service and continuous improvement across a range of student learning support services.
  • Effective management of the financial, physical and human resources available for delivery of the programs. 8. Any other responsibilities in line with the level of the position as assigned by the Supervisor.

Key Position Capabilities

  • Bachelors degree in a discipline relevant to management or communication with progress towards a relevant postgraduate qualification, or an equivalent combination of extensive experience, education and/or training.
  • Extensive experience in management relevant to stakeholder engagement; this can include management of CRM platforms, social media, and their associated datasets. The delivery of educational services and projects is desirable.
  • Demonstrated ability to work productively in a managerial team environment and proven experience in translating strategic thinking into operational outcomes for the benefit of the organisation.
  • Demonstrated experience in creating and delivering consistent and high-quality customer support which is student-centered and responsive to the student voice.
  • Demonstrated excellence in selecting, developing and leading staff to achieve successful program delivery.
  • Demonstrated ability to create and lead a continuous improvement culture that proactively identifies, prioritises and implements changes that enhance the customer experience and improves program outcomes.
  • Demonstrated ability to work at a senior level and to liaise with senior staff within complex organisations, to ensure the Student Learning Support Service programs meet the needs of the academic areas, and provide guidance and advice as needed.
  • Superior planning and organisational skills, with extensive experience in project management including establishing priorities, allocating resources, coordinating communication plans, and meeting deadlines.
  • Demonstrated ability to effectively manage the financial and physical resources available for program delivery.
  • Excellent communication, influencing and negotiation skills, including demonstrated ability to produce written information and presentations for a range of audiences and to effectively manage stakeholders with competing interests.

For application enquiries please contact: Associate Professor Pablo Munguia

Please note: Pursuant to Child Safety (Prohibited Persons) Act 2016 (SA) this position has been deemed prescribed. It is an inherent requirement of the position that the successful candidate maintains a current Working With Children Check which is satisfactory to the University.



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

02 Mar 2021



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade:
Higher Education Officer Level 8
Salary Range:
$98,466 - $109,009 pa
Reporting to:
Associate Director, Student Learning Support Service
Centre for Innovation in Learning and Teaching
Working under broad direction and as a key member of the Student Learning Support Service (SLSS), this position is responsible for coordinating the delivery of student learning support programs which enhance students’ ability to achieve success in their studies.
The position will plan, coordinate, and communicate delivery of programs and activities including recruitment and management of a team of casual staff, and will ensure the programs meet the academic development needs of students and the needs of Colleges.
The position will work collaboratively with staff within the SLSS team and with units across the university to ensure the team’s programs cater to the diversity of the student population, proactively identify student learning needs, and are responsive to the needs of students in different locations including online, international students and students from Non-English Speaking Backgrounds.

Key Position Responsibilities

Working under broad direction, the Manager, Student Learning Support is accountable for:

  • Managing the operational requirements of the student learning support programs of the SLSS. This includes planning, prioritising and administration of activities to ensure high quality and efficient delivery of programs .
  • Taking a lead role in the delivery of agreed initiatives and implementing the long-term SLSS strategy, ensuring program and service continuous improvement in line with contemporary developments in student academic development.
  • Evaluating outcomes of the SLSS’s programs and processes (where appropriate), creating a customer-centric services environment and striving towards a services model which is responsive, stable and sustainable.
  • Working with other Student Learning Support Service staff to deliver a consistent student-centered learning support experience for students in all onshore locations and studying in any mode.
  • Developing effective relationships with key stakeholders across Colleges and developing an understanding of current and emerging student learning support services needs across the University.
  • Providing leadership, mentoring, supervision and performance management of direct reports, including fostering a team environment that embraces collaboration and a culture of student-centred service and continuous improvement across a range of student learning support services.
  • Effective management of the financial, physical and human resources available for delivery of the programs. 8. Any other responsibilities in line with the level of the position as assigned by the Supervisor.

Key Position Capabilities

  • Bachelors degree in a discipline relevant to management or communication with progress towards a relevant postgraduate qualification, or an equivalent combination of extensive experience, education and/or training.
  • Extensive experience in management relevant to stakeholder engagement; this can include management of CRM platforms, social media, and their associated datasets. The delivery of educational services and projects is desirable.
  • Demonstrated ability to work productively in a managerial team environment and proven experience in translating strategic thinking into operational outcomes for the benefit of the organisation.
  • Demonstrated experience in creating and delivering consistent and high-quality customer support which is student-centered and responsive to the student voice.
  • Demonstrated excellence in selecting, developing and leading staff to achieve successful program delivery.
  • Demonstrated ability to create and lead a continuous improvement culture that proactively identifies, prioritises and implements changes that enhance the customer experience and improves program outcomes.
  • Demonstrated ability to work at a senior level and to liaise with senior staff within complex organisations, to ensure the Student Learning Support Service programs meet the needs of the academic areas, and provide guidance and advice as needed.
  • Superior planning and organisational skills, with extensive experience in project management including establishing priorities, allocating resources, coordinating communication plans, and meeting deadlines.
  • Demonstrated ability to effectively manage the financial and physical resources available for program delivery.
  • Excellent communication, influencing and negotiation skills, including demonstrated ability to produce written information and presentations for a range of audiences and to effectively manage stakeholders with competing interests.

For application enquiries please contact: Associate Professor Pablo Munguia

Please note: Pursuant to Child Safety (Prohibited Persons) Act 2016 (SA) this position has been deemed prescribed. It is an inherent requirement of the position that the successful candidate maintains a current Working With Children Check which is satisfactory to the University.



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

02 Mar 2021
View or Apply

Similar Positions