Manager of Admissions & Student Success

Job no: 0062865
Location: Parkville
Role type: Full-time; Continuing
Department: Office of the Provost
Salary: UOM 9 – $139,693 - $145,339 p.a. plus 17% super

• Lead and innovate in student admissions
• Enhance student experiences from enrolment to graduation
• Build and mentor a dynamic team
• Brilliant benefits and a flexible hybrid work environment! 

About the Role

Are you an experienced leader in the student admissions industry? We have an exciting opportunity for you to manage our admissions procedures and design a comprehensive support system for students from enrolment to graduation. 

In this role, you'll use your expertise in leadership and management to recruit and lead a dedicated team of Admissions Officers and Student Success Advisors. This is an amazing chance to build your own team and ensure a seamless journey for both prospective and current students, aligning our processes with organisational objectives and enhancing the overall student experience. 

You will work closely with stakeholders from various faculties, departments, and external vendors to refine admissions processes and policies. Your efforts will help create an environment that fosters student achievement and success. 

We are looking for a visionary leader who can lay a strong foundation for an outstanding student success experience. If you're passionate about shaping the future of our admissions and supporting student success, we want to hear from you! 

Your responsibilities will include:

• Providing strategic direction and leadership for the admissions and student success team, aligning their efforts with organisational goals and priorities.
• Utilising data analytics to track key metrics, providing regular reports and insights to inform decision-making and drive continuous improvement. 
• Overseeing the end-to-end admissions process, including application review, interview coordination, faculty escalation and offer processing to ensure a smooth and efficient experience for prospective students. 
• Develop and implement initiatives to support student success, including academic advice, counselling, and retention programs.  
• Develop and implement admissions policies and procedures in collaboration with relevant stakeholders, continuously evaluating and refining processes to optimise outcomes.

Who we are looking for
We are looking for a visionary leader with strong leadership skills and a deep understanding of admissions processes. Your dedication to fostering student success is paramount. You should excel in communication and interpersonal skills, capable of building rapport with diverse stakeholders and effectively addressing student needs and concerns. Additionally, you'll possess a strategic mindset, with the ability to think critically, anticipate challenges, and devise innovative solutions to improve admissions processes and student support services. Ideally, you come from a higher education background or have extensive experience in the digital or online learning industry. 

You will also have:

• Proven experience in admissions management and/or student services in online education, or similar customer service role in a dynamic, digital-first environment.
• Strong leadership and managerial skills, with the ability to motivate and inspire team members to achieve performance goals.
• Previous experience working with edtech partners will be highly regarded.
• Knowledge of best practices in student recruitment, admissions processes, and student support services, including familiarity with relevant regulations and compliance standards.
• Demonstrated ability to analyse data, identify insights, and make data-driven decisions to improve admissions and student success outcomes.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Office of the Provost
Led by the Provost, the Office of the Provost supports the achievement of the vision and objectives for education, people and community set out in Advancing Melbourne 2030. The Office of the Provost portfolio sits alongside other divisions (Research, International, Strategy & Culture, Administration & Finance) within Chancellery, and is responsible for strategic leadership.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits  page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website  and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion  page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

#LI-Hybrid

Position Description