Manager (IT)

Updated: about 2 months ago
Location: Crawley, WESTERN AUSTRALIA
Deadline: 31 May 2024

Job no:517372
Work type:full time
Location:Crawley
Categories:Information Technology


  • Influence the UWA business through the delivery of Uni IT Services
  • Work in a true “People First” culture
  • Full-time appointment on an ongoing basis
  • Base salary range: $140,667 – $146,147 p.a. (pro-rata) plus 17% superannuation

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

About the team

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

About the opportunity

As the appointee, you will be responsible for the day-to-day management and delivery of both enterprise and specialised IT services to End-Users. You will ensure the quality and effectiveness of the IT services are to the agreed service levels through monitoring performance, identifying and implementing ways to continuously improve the IT services. You will also ensure the management of standard changes, requests, problems and incidents are handled in line with agreed service levels. You will work closely with other operational IT units to develop, coordinate and implement new services and solutions. You will also work with the Associate Director, IT Service Delivery to develop strategy, process and procedure.

About you 

You will have a strong and proven work history in leading teams, building business partnerships and within an IT Service Delivery environment. You are known for your decisive Leadership and passion for challenging and transforming business as usual operations.  Through an uncompromising commitment to the care and wellbeing of our people, you will further enhance the team culture.

To be considered for this opportunity, you will demonstrate:

Relevant tertiary qualification or demonstrated equivalent competency.

  • ITIL certification or demonstrated experience in Service Delivery and Management processes.
  • Demonstrated ability to communicate with significant influence, establish positive stakeholder relationships at all levels of the University, and negotiate competing priorities whilst always remaining fully customer focused.
  • Demonstrated ability to contribute to long-term planning and key strategic direction.
  • Extensive experience in consulting, demand management and planning for the delivery of a mix of IT services.
  • Extensive experience in leading a team of technical experts to deliver day to day IT services, as well as working collaboratively with broader IT teams to design, build and implement new solutions and services.
  • Working knowledge of the Higher Education sector is desirable.

About your application

Full details of the position's responsibilities and the selection criteria are outlined in the position description:  Manager (IT) 517372.pdf

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

You may also submit an additional statement (1 page max) outlining any personal circumstances which should be considered when assessing your application. Applicants who have experienced periods of academic/professional interruption or other relevant events can include a description of achievements relative to opportunity in this statement.

Closing date: 11:55 PM AWST on Friday, 31 May 2024.

To learn more about this opportunity, please contact David Hargrave at [email protected] with Manager (IT) (517372) in the subject header.

This position is only open to applicants with relevant rights to work in Australia.

Application Details : Please apply online via the Apply Now button.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace.  We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution.  We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

  • We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
  • We have on-campus childcare facilities for children aged 6 weeks to kindy.
  • We facilitate flexible working, with part-time and job-sharing arrangements considered.
  • We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
  • We have Athena SWAN Bronze accreditation and actively work to improve gender equity. 

Should you have any queries relating to your application, please contact the individual named in the advertisement. Alternatively, contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number and a member of the team will respond to your enquiry.


Advertised:17 May 2024 W. Australia Standard Time
Applications close:31 May 2024 11:55 PM W. Australia Standard Time



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