Manager, Digital

Job no:  0061997
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services 
Salary: UOM 9 -  $134,320 - $139,749 p.a. plus 17% super

• Drive impactful change and university-wide enhancements in current student communications through strategic partnerships.
• Brilliant benefits and a flexible hybrid work environment! 

About the Role
As the Manager, Digital, in Student Communications, you'll lead a talented team of specialists spanning design, web, data, and CRM platforms. Together, you'll craft and execute content and channel strategies aimed at providing current students with an exceptional information experience. 

Collaborating closely with colleagues in Student Communications, your team will manage a suite of channels and assets to support outstanding communications to students, from application to graduation. With your exceptional stakeholder and project management skills, you'll spearhead the delivery of digital projects and initiatives that align with the overarching strategic roadmaps of the Student and Scholarly Services (SASS).  

Your responsibilities will include:

• Leading the enhancement and upkeep of key enterprise student communication channels(website, CRM, student portal, and social media), ensuring seamless alignment across all digital platforms.
• Understanding the strategic goals of the University to deliver operational plans that align with overall goals.
• Recommending new and innovative ways to resolve issues by applying a high level of theoretical and applied knowledge.
• Fostering partnerships with internal stakeholders to drive impactful change and achieve university-wide enhancements in current student communications.

Who we are looking for
We're seeking an experienced digital marketing professional with a proven history of leading mid-sized teams, cultivating a supportive team culture, and driving tangible results. Your expertise in staff management, conflict resolution, and commitment to fostering a cohesive team atmosphere will be highly regarded. You will draw on your stellar interpersonal abilities to collaborate with stakeholders across all levels to understand their digital needs, align expectations, and deliver meaningful solutions.

You will also have:

• Tertiary qualification in digital marketing, communications, or a related field, or possess an equivalent blend of pertinent experience and education/training.
• Proven track record in planning, managing, and executing strategic digital projects within a service-oriented setting, encompassing integrated design for intricate websites, customer portals, and CRM systems.
• Experience in leading teams within a CRM environment to construct constituent journeys, involving audience segmentation, journey design, and proficient data management.
• Ability to work with and manage ambiguity and make strategic decisions in the best interests of the organisation.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
Student and Scholarly Services (SASS) provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits  page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website  and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion  page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Position Description