Library Services Officer

Updated: 4 months ago
Location: Adelaide Mail Centre, SOUTH AUSTRALIA
Job Type: FullTime

  • UQ Library

  • HEW level 4

  • Continuing position

  • Closing date 26 July 2022 at 11.00pm AEST (R-14124)


Primary Purpose of Position

The position provides excellent service to students and academics of UQ. The position holder will work within Learning and Research Services (LaRS).  LaRS provides front line services to students and academics supporting all their library and information needs.

Library Services Officers are vital to the delivery of the mission of the Library and the University. Position holders contribute to a positive client experience; support teaching, learning and research at the University as appropriate to the team.

The position holder may move between different teams in the Library due to variations in service demand.


Duties and responsibilities include, but are not limited to:

  • Providing information and advice on library resources, UQ systems, services and support.

  • Assessing client needs, including students’ I.T. issues, and providing effective solutions or referring them for specialist assistance where appropriate

  • Identifying, reporting and following up on maintenance or repair issues in Library spaces.

  • Providing high quality printing/copying services by checking machines; refilling paper and toner; managing consumables and spare parts to ensure that stocks are at sufficient levels to meet demand and are stored appropriately; responding to equipment faults and failures and escalating specific technical equipment/software and ongoing issues to the manufacturer for resolution; and managing the student printing account database and instigating transactions refunds after investigating and verifying the claim

  • Full lifecycle information resource provision and management including creation, ordering, processing, uploading, invoicing etc. Information resources may include but are not limited to learning resources, eSpace content, digitized objects, electronic and print materials. Trouble shooting any issues for clients or with suppliers.

  • Creating, editing, maintaining and deleting library and/or institutional records.

  • Assisting in the development, preparation, publication and maintenance of Library documentation and statistical reports. Supporting Library practices associated with  compliance and reporting.

  • Supporting, supervising, and acting as escalation point for colleagues. This may include training, coordinating workflows, quality assurance, and managing small projects. Resolving routine and non-routine issues, escalating as appropriate.

  • Demonstrate flexibility and agility in order to assist with library services across all library operational activities and sites as required.

  • Contribute as an effective Library team member including participation in planning,  activities and the delivery of team goals.

  • Identify and contribute ideas and input towards continuous improvement of systems, processes, procedures, policies and work practices. Seek and develop new skills and ideas and take part in learning opportunities.

  • Contribute to the compilation of procedural documents, and the review and  improvement of existing procedures and online information.

  • Participate in the implementation of change initiatives intended to improve the  Library’s services.

  • Carry out rostered shifts as required.

  • Undertake other work as directed by the Associate Directors or the Director or  nominee, consistent with the skills and knowledge required of the position commensurate with HEW levels 2-4 (including but not limited to project work, maintenance of library facilities / equipment as required).


Ensure you are aware of and comply with legislation and University policy relevant to the duties undertaken, including but not exclusive to:

  • the University’s Code of Conduct

  • requirements of the Queensland occupational health and safety (OH&S) legislation and related OH&S responsibilities and procedures developed by the University or Institute/School

  • the adoption of sustainable practices in all work activities and compliance with associated legislation and related University sustainability responsibilities and procedures

  • requirements of the Education Services for Overseas Students Act 2000, the National Code 2007 and associated legislation, and related responsibilities and procedures developed by the University

The position holder will co-operate with team members and Library staff, sharing relevant information and seeking information from others as required. 


The expectations for behaviour and ways of working are set out in the UQ Library Way  and Essential Behaviours  

Organisational Relationships

The position reports to the Client Experience Assistant Manager depending on the location/service.

About You

  • Completion of a relevant diploma and relevant work experience or an equivalent combination of relevant experience and education/training.

  • Experience of service delivery and improvement, including:

    • demonstrating competence in the use of technology;

    • compliance with policies and procedures;

    • understanding the responsible use of resources;

    • timely and proactive delivery.

  • Ability to demonstrate digital capabilities including:

    • demonstrated competence in various software.

    • familiarity with systems including library management systems.

  • Demonstrable experience of delivery of quality results, including:

    • demonstrating high level of accuracy and attention to detail;

    • taking responsibility for actions and timelines, and being proactive to address issues and risks;

    • taking ownership of requirements of own role as part of a larger team.

  • Evidence of good self-organization, self-motivation and self-leadership, including:

    • seeking input, managing timelines, providing feedback and sharing knowledge;

    • displaying self-awareness in the context of the team, contributing to team goals and organizational outcomes;

    • proactively engaging in learning and self-development.

  • Evidence of being an effective communicator, including:

    • providing clear communication with colleagues and clients;

    • actively listening and understanding client needs;

    • contributing to workplace discussions, listening to understand and speaking up to contribute with positive intent.

  • Excellent team player working collaboratively with others, with a positive and cooperative attitude and a mindset of inclusivity and support for colleagues.

  • An adaptable and flexible approach to work. Remaining open to new situations, exhibiting the ability to pivot within a changing environment (with support).

Please note:

  • The University of Queensland Library reserves the right to transfer staff to any of its services.

  • Evening, weekend and/or roster work may/will be required.

What We Can Offer 

This is a full-time, continuing position at HEW Level 4. 

The full-time equivalent base salary will be in the range $66,733.35 to $70,842.86 plus super of up to 17%. The total FTE package will be in the range $78,078.01 to $82,886.14 per annum. 

For further information about UQ’s benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021 . 


To discuss this role please contact Stephen Wilcox at .

For application queries, please contact stating the job reference number in the subject line. 

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You’ section  

  • Resume 

Please note that you will be asked to add all documents into the one upload box during the application form.

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted. 

Other Information 

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.  

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

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