Library Officer, Client Services<!---->

The University of Newcastle, Australia

Updated: about 1 month ago
Location: Central Coast Mc, NEW SOUTH WALES
Job Type: FullTime

  • Create an environment that is conducive to learning and collaboration.
  • Showcase your customer service skills engaging with students and staff
  • Play a vital role in supporting the academic success of our students 

Be challenged and imagine with us

The Library Officer, Client Services provides and promotes innovative, high quality, client centred support through in-person and online advisory services to the University community.

In this role you will:

  • Deliver high quality support through face to face and online enquiry services to the University community
  • Make a positive impact to the student experience
  • Show a strong commitment to support our student engagement activities
  • Be required to work evenings and weekends, on a rotational basis 

This is an opportunity to showcase your excellent customer services skills in this front facing library role.

While the role does require working evenings and weekends on a rotational basis, it also offers flexibility and variety in your work schedule.

To be successful in this role you willbe a dynamic, client-focused individual with demonstrated digital capabilities who can contribute to the delivery of high-quality learning spaces and show the ability to work effectively as part of a team.

This continuing position is full time at a HEW 4 Higher Education Level and will be based at our Central Coast Campus locations (Darkinjung land), including Ourimbah and Gosford.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities. 

For more information click here – Our Uni . 

About the Unit

The University Library sits within the Academic Division and plays a pivotal role in supporting the learning and research needs of the University community. Library staff work in partnership with the University community to provide convenient access to high quality information resources and information management services, tailored programs of student and researcher support, and a first-class learning environment.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively. 

These include: 

  • The remuneration for this position is from $71,626 - $77,858. p.a. + superannuation and is commensurate with skills and experience
  • Flexible working arrangements (in line with the University’s Flexible Work Policy )
  • 17% super and salary packaging
  • Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
  • Discounts in private health insurance, gym memberships, software, travel and more
  • Wellbeing programs

Your next steps 

Please visit here for a guide on how to apply for a role. 

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application. 

Your application must include: 

  • Your resume
  • A cover letter outlining your motivation to apply for this opportunity
  • A statement addressing the Essential Criteria listed below: 
  • Demonstrated experience in delivering exceptional customer service within a large, complex organisation.
  • Developed interpersonal skills, including the ability to positively participate in a team environment demonstrating clear communication and mutual respect.
  • Ability to embrace change and demonstrated experience in identifying and implementing improvements to process and service.
  • Demonstrated ability to prioritise work, manage time and workloads, solve problems and maintain attention to detail when managing competing demands from multiple stakeholders.
  • Advanced computer skills, including use of Microsoft Office suite, social media platforms and web-based information search tools, and experience supporting clients in use of technology. 

    • Please upload your Cover Letter and response to the requested Criteria as one PDF document.

    Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words). 

    For specific position enquiries, please contact Anna Gungor, Team Leader, Client Services on (02) 4921 7041or via email [email protected]

    Having Difficulties? Please reach out to us: [email protected]

    Closing date: Sunday 24th March 2024 at 11.59pm AEDT

    We are excited to be Looking Ahead with you

    #LI-KG1


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