Library Concierge

Updated: about 2 months ago
Location: Melbourne, VICTORIA
Job Type: PartTime


  • Part-time (25 hours per week), Continuing position – Part Year

  • Salary HEW 2 + 17% Superannuation and Flexible Working Arrangements

  • May be required to work at Library sites at the City, Bundoora, Brunswick, Carlton campus or at the CARM store at Bundoora for project work.

About the Role
The main focus of the Library Concierge role is to deliver a high level of customer service while working on the Library Concierge service points, and to undertake physical maintenance of the collections. Concierge duties include responding to basic queries such as directional and orientation questions and referral to other Library services like Ask the Library or Study Support.  A device and uniform (apron) will be provided to staff while they are undertaking concierge duties to support referrals and responses to questions

Staff in this role may be asked to perform physical collections tasks, or a combination of these tasks in any particular rostered shift. The incumbents will be required to open and close Library spaces.  The role may also be required to work across the library on projects and programs of work.

Training will be provided in safe manual handling practices, Dewey Decimal system, service orientation, basic customer queries and customer service. Out of hours rostered weekend work and evening shifts may be required in this role.

Please note that this is a part year role and will run from February to November.

To be successful in this position, you’ll have:

  • Demonstrated ability to provide excellent customer service, including effective verbal communication and rapport building.

  • Demonstrated ability to deliver excellent customer service to a significantly diverse audience.

  • Ability to work effectively as part of a team.

  • Experience in the use of computers, particularly email and basic Excel skills.

  • Knowledge and understanding of safe manual handling practices as they relate to libraries is desirable, training will be provided.

  • Knowledge and understanding of the Dewey Decimal classification system for sorting library materials is desirable.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

RMIT University Library is a creative partner in the achievement of RMIT University’s teaching, learning and research goals. It engages with other groups within the University to design initiatives that have a positive impact on the student experience including the provision of direct support, advice and guidance for students’ academic skill development. It provides resources, services and facilities to support the information needs of RMIT's large and globally distributed student and staff population and supplies expertise for the management of the University’s archives and business information.

At RMIT Melbourne, the University Library operates from 4 different locations: the Swanston Library; the Bundoora Library; the Carlton Library and Brunswick Library. At RMIT Vietnam, the Library supports the 6,000 students from 2 locations: Ho Chi Minh City and Hanoi. They provide flexible, networked spaces for individual and group study, computer equipped group study rooms and seminar rooms for academic and library research skills training.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

For further information about this position, please see Position Description below or contact Adriene Rodriguez (Coordinator, Library Concierge) via email .

Applications Close:
5 Feb 2023 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.


Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant. 

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