Learning Support Lead

Apply now Job no:553188
Work type:Full-time
Location:Flexible
Categories:Administration, Student Services, Technical

• Flexible location
• Full-time and Fixed term, end 31 December 2024
• HEW 7 $97,940 - $107,842 + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus. For further information about leave and employee benefits, visit the Why Work at Deakin page.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

About the role:

Lifelong Learning, is focused on both operational management and innovation in short form learning at Deakin, using a holistic approach to deliver and improve lifelong learning and career development experiences that strengthen Deakin’s brand worldwide. The Learning Support Lead coordinates the development and delivery of Deakin short courses, delivered on open learning platforms, in collaboration with Deakin academics, industry partners and casuals. You will be responsible for the management of platforms, processes and stakeholders that support delivery of short form learning, troubleshooting issues and lead projects that improve learning experience.

The ideal candidate will possess strong communication, analytical, project management, relationship management and technical ability in learning technologies and EdTech platforms.

As a Learning Support Lead you will:

• Design, develop and maintain processes and platforms that support that provide an improved experience in collaboration with staff, learners and teaching teams related to the use of EdTech platforms and learning technologies.
• Coordinate projects related to the delivery of short courses across various learning technologies, including developing project plans, tracking progress, and providing regular updates to stakeholders.
• Develop and maintain productive relationships with a diverse range of stakeholders and key influential individuals, both internal and external the University
• Seek feedback and identify opportunities for improvements in processes and practice, to ensure innovative responses to emerging short form learning challenges.
• Ensure quality assurance processes across learning systems are securely managed and users have the necessary and accurate dispersed information, to successfully register and complete a range of short courses.
• Collaborate with other teams and departments to ensure a seamless user experience for short course learners, project stakeholders and faculty, and to identify opportunities for process and learning design improvements.

To be successful, you’ll have:

• A Degree with subsequent relevant experience; or
• Extensive experience and specialist knowledge and/or broad knowledge in education, technical or administrative fields
• Experience working collaboratively and effectively with multiple internal and external stakeholders and/or clients from business, government or community sectors and students.
• Knowledge of systems, processes and business improvement capabilities
• Experience designing effective solutions to complex business and technical problems.

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Hannah Brown (Manager, Lifelong Learning) on [email protected] . Please do not send your application to this email address, all applications must be received through the Deakin Careers website.

For a copy of the position description, please see below:

 PD - Learning Support Lead.pdf

Applications for this position close on Sunday, 24 March 2024.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised:08 Mar 2024 AUS Eastern Daylight Time
Applications close:24 Mar 2024 AUS Eastern Daylight Time