Lead, ServiceNow Platform

Job no:524133
Work type:Full Time
Location:Crawley
Categories:Information Technology

• Step into a true technical leadership role.
• Drive enterprise-wide automation and service improvements while building and mentoring a skilled team of platform specialists.
• Full-time appointment on an ongoing basis.
• Base salary range: $139,660 – $147,783 p.a plus 17% superannuation.

About the area

UWA is making significant investments in Information Technology Services to enable its strategic direction and goals. Robust, flexible, integrated and secure enterprise platforms are critical to supporting teaching, learning, research and professional services across the University.

The ServiceNow platform is a strategic enterprise service platform that supports service management, workflow automation, operational excellence and digital transformation initiatives across the University. The platform delivers critical capabilities across multiple service domains and requires ongoing technical leadership to ensure its security, scalability, reliability and alignment with enterprise architecture standards.

About the opportunity

• Lead the technical design, administration, configuration, security and ongoing operation of the ServiceNow platform.
• Provide technical leadership, governance and stewardship to ensure the platform remains secure, reliable, scalable and aligned with University objectives.
• Develop and maintain the ServiceNow platform architecture, technical roadmap, engineering standards and technical practices in partnership with Product Owners and stakeholders.

About you

• Relevant tertiary qualification or equivalent competency.
• Substantial experience leading enterprise platform engineering, application development or technical operations teams in large and complex environments.
• Extensive experience designing platform architectures, technical solutions and systems integrations across complex enterprise environments.
• Demonstrated experience establishing technical standards, engineering practices, governance frameworks and operational procedures.
• Demonstrated ability to lead, develop and mentor technical staff through performance management, coaching and capability development.

Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance will be required by the successful applicant. Some after-hours work may be required.

Position description: PD - Lead, ServiceNow Platform 524133.pdf

To learn more about this opportunity, please contact Samuel Thomas at [email protected]

For enquiries on the recruitment process, please contact Wendy Young at [email protected]

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Wednesday, 19 August 2026

This position is only open to applicants with relevant rights to work in Australia

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [email protected] with details of your query. To enable a quick response, please include the 6-digit job reference number.

Advertised:05 Aug 2026 W. Australia Standard Time
Applications close:19 Aug 2026 W. Australia Standard Time