Language Testing & Customer Service Officer

• Full time, Fixed term role till Feb 2024
• AUD $64,972 - $71,811 + 10.5% super
• Flexible, creative, and supportive team
• Excellent office location in Bourke Street Melbourne
• Employee benefits such as EAP, discounted gym and childcare rates, PD training, networking opportunities etc.
• Our Values - Passion | Impact | Inclusion | Integrity | Courage | Imagination 

About the Role

The Language Testing and Customer Service Officer is responsible for delivering high quality and timely client focused service to all RMIT Training’s internal and external clients through a variety of means. The role is also responsible for the reliable and efficient administration of the PTE Academic and IELTS testing programs. 

About You

To be successful in this position you will have:

Essential

• Proven success in customer service roles within professional services or commercial environments and previous experience of delivering a highly client-focused service
• Strong interpersonal skills, including the ability to liaise with both internal and external clients from a variety of cultural backgrounds and organisational levels and the ability to be professional, courteous, discreet, and diplomatic at all times
• Excellent written and verbal (including telephone and in person) communication skills
• Proficiency in MS Office and use of databases, internet related computer applications, payment gateways (including EFTPOS) and data entry
• Demonstrated effective and efficient administration, problem solving and numerical skills, including high attention to detail
• Demonstrated initiative with a flexible, can-do attitude
• Proven ability to work as part of a team in the achievement of business objectives
• Willingness to learn and keep skills and product knowledge up to date
• Demonstrated ability to prioritise work and complete tasks within agreed timeframes
• Proven ability to manage issues of security and quality assurance
• Working with Children Clearance

Desirable

• Experience in and/or understanding of the issues involved in communicating with people whose first language is not English
• Knowledge of and/or experience with IELTS and/or PTE Academic Test

About RMIT Training

RMIT Training is a company owned by RMIT University, providing a range of education solutions to students, academics, and professionals in Melbourne. We offer challenging and rewarding career prospects that enable personal and professional growth, as well as leadership development opportunities

To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link. For further information about this position, please see Position Description below.

https://www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-language-testing-and-customer-service-officer-oct-2022.pdf

For more information:

• Visit our website www.rmittraining.com
• Email HR at [email protected] (Please note, applications will NOT be accepted via this email. To apply, click ‘Apply’).
• Cover letter should be addressed to HR
• Please watch this video for our value proposition - https://youtu.be/o3IlQL50PJE

Applications Close:
19 Mar 2023 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.