IT Solutions Internship

We’ll provide loads of learning and support to help you make the most of the experience. 

The Job Role:   

In this role you will learn to do the following tasks; 

• Undertake basic problem diagnoses, corrections and support to resolve
  incidents/issues as required, and escalate those that cannot be resolved
  to ensure resolution within a timely manner
• Assist with problem determination and root cause analysis as directed to
  ensure permanent corrective actions are implemented appropriately  
• Assist in the formulation of infrastructure standards and guidelines to
  support the development of effective infrastructure strategies and
  procedures 
• Assist with backup and recovery procedures and plan and undertake
  effective Disaster Recovery and testing procedures to ensure effective
  Disaster Recovery plans are developed, documented, tested and
  implemented
• Make recommendations and assist with infrastructure systems, patches
  and upgrades to ensure the development and maintenance of effective
  technology infrastructure within the Westpac Group 
• Provide technical assistance and insights for effective management of
  Infrastructure service requirements 
• Assist in governance and planning of major proposed changes to ensure
  successful implementation and transition of infrastructure changes 
• Assist compliance processes to ensure adequate controls exist

About you:  

• Good interpersonal skills and communication skills - ability to build effective relationships and communicate with people at all levels of the organization both verbal and written.
• Builds effective relationships - a collaborator who builds and fosters enduring relationships with Team Members, Business Leaders, and Partners 
• Strives to deliver a consistent customer experience –ability to anticipate, own and resolve customer issues and willingness to recommend improvement strategies to continually implement and improve the strategies 
• Decisive thinker - proven ability to analyse information quickly and use it to inform decisions 
• Driven to deliver – evidence of a drive to act, being proactive about getting work done

Qualifications:  

Working towards a tertiary qualification in IT or related discipline, or equivalent experience 

This role amounts to $26,000 tax-free for an Undergraduate working full-time for six months.