Interntnl Student Serv Off (Reception)

Updated: 5 months ago

  • Support international students and enhance their university experience
  • Full time, continuing role based at the Melbourne (Bundoora) campus
  • $58,351 - $61,924 per annum plus up to 17% superannuation

About La Trobe

La Trobe University's success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is among the top 100 universities in the world under the age of 50 (Times Higher Education Rankings 2016), one of Australia's research leaders, and the largest provider of higher education to regional Victoria. Our teaching and research address some of the most significant issues of our time and we're passionate about driving change to benefit the communities we serve.

About the role

In this role you will deliver a high level of customer service to internal and external customers of La Trobe International (LTI), especially prospective and current international students. This is a very important role as you will be the as the first point of contact for La Trobe International, providing quality reception, information and referral services, both face to face, online and over the phone.

Your role is to provide excellent customer service to facilitate the recruitment and engagement of international students by providing information in response to enquiries in a timely manner. You will also be responsible for supporting a streamlined registration, orientation and enrolment service.

Skills & Experience

To be successful in this role you will have completed a diploma with relevant experience or possess the equivalent combination of experience and training. You will be committed to the delivery of excellent customer service and have strong interpersonal and communication skills. The ability to contribute to procedures and systems and a willingness to undertake training and development is also essential. You will also need to be able to manage your own time, be able to think on your feet and demonstrate a high level of initiative.

As well you will have experience in a Higher Education sector, preferably as part of a busy student administration environment.


Please click on this link for a full list of Benefits

How to Apply

Closing date: Sunday 2nd April 2017

Position Enquiries: Joanna Shaw, Tel: 9479 2083 Email:

Position Description below:

   International Student Services Officer HE04_March2017.pdf

This position is open to people with a valid full-time working visa.

Please address Key Selection Criteria and attach these with your application.

Please scroll down to apply.


La Trobe University is an Equal Opportunity Employer.

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