International Student Officer

Job Description

This is a full-time position at a HEW 5, $71,012 - $81,568 classification plus 17% superannuation, working 36.75 hours per week over a fixed term contract period (if fixed term, 30/09/2025).

• Collaborative, innovative and supportive work environment

• Join a highly motivated and enthusiastic team

• The position is located at our Footscray Park Campus.

About the role

The overall purpose of the International Student Officer is to provide excellent customer service to prospective international students and key stakeholders, through the provision of accurate and appropriate information and assistance.  The position is responsible to process student applications and payments and deliver excellent customer service in response to enquiries received face-to-face, electronically (e.g. email and Facebook) and telephone.

About the person
Successful applicants will be:

• degree qualified in a relevant discipline or have significant previous administrative experience in a related field
• have broad knowledge of the Australian education system and government policy affecting international students.

• Demonstrated commitment and capacity to deliver high quality client/customer service.
• Excellent organisational skills with the ability to determine priorities, schedule work to meet deadlines.
• Demonstrated commitment and capacity to deliver high quality client/customer service.
• Well-developed verbal and written communication skills, ability to maintain confidentiality and demonstrated commitment and capacity to deliver quality client/customer service in a team environment.
• Demonstrated ability to work cooperatively and effectively as part of a team, together with the capability to work alone/independently.

Duties

An example of duties you may perform will include:

• Deliver excellent customer service, as the first point of contact for international students and visitors, in response to enquiries received face-to-face, electronically (e.g. email and Facebook) and telephone.
• Process student applications and payments, including tuition fees and Overseas Student Health Cover (OSHC), updating relevant databases and records.
• Provide general information and factual advice to prospective international students and generate standard correspondence to routine enquiries.

Benefits

• Salary sacrifice options
• Professional development opportunities
• Flexible working arrangements available
• Paid study leave
• On-site gym and fitness centre and more!

How to apply

For a position description, please click here .

Applications must include:

• A cover letter,
• Your curriculum vitae/resume,
• Evidence of applicable qualifications, licences and registrations

 

For further information relating to the position or recruitment process, please contact Maxim Zervos, People & Culture Officer by email at [email protected] .

Applications close at 11:59pm on Sunday the 22nd January 2023.

About Us
Victoria University (VU) is the  University of the West .
For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond.
We are one of Australia’s few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.
Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.
The VU Values are that we are always:
• welcoming
• ethical
• shaping the future 
• together.
This is the VU Way. We are always WEST.
At VU we believe diversity is a strength – the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.
With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.