International Prospective Student Case Manager

• ​​Full-time​, ​Continuing position​  

• Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements 

• Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ 

About The Position:  

 
The Sales and Conversion International Case Manager will be responsible for serving as subject matter expert for the International Prospective Student audience within the Sales and Conversion teams. You will engage in meaningful sales-based conversations across various inbound and outbound channels to provide best in class service whilst managing and maintaining a healthy pipeline of prospective students from initially enquiry all the way through to enrolment – you will be with them every step of the way to ensure solid conversion and reduce attrition. 

You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will be a key player in providing insight and advice to wider experience portfolio team members which will subsequently impact future International Student recruitment activities and feed into the strategic roadmap for various business units such as College, Marketing, Admissions, Events and Advertising. 

As part of the greater Global Sales & Conversion team, the Sales and Conversion International Case Manager will maximise conversion of international students by leveraging all channels, such as Inbound and Outbound phone, Live Chat, Webinars, Face to Face and new and emerging channels in order to achieve student recruitment targets. 

To be successful in this position, you’ll have:  

• Demonstrated experience in sales enquiry management and case management. 

• Experience with CRM for capturing lead and case data based on conversation with prospective students as well as managing, maintaining, and reporting on a sales pipeline. 

• Experience with International Student Recruitment highly regarded, but not essential. 

• Strong organisational skills and attention to detail, including the capacity to manage time effectively within a busy team environment. 

• Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management. 

• Demonstrated ability to think analytically and creatively, applying your problem-solving skills to the identification and management of project risks and issues and skills to articulate that back to key stakeholders 

• Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI’s. 

• Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with minimal supervision and organise workload to ensure timely completion of tasks. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​Group​ 

The Experience Function’s vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge 

from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT. 

The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment. 

To Apply  

Please submit your CV and covering letter addressing ​the Key Selection Criteria​ for this position by clicking on the ‘Apply’ link below.  

For further information about this position, please see Position Description below or contact Dustin Nguyen – Talent Acquisition Advisor via email [email protected]  

Job Description – International Prospective Student Case Manager  

#LI-Hybrid 

Applications Close:
20 Mar 2023 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.