International Admissions Support Officer (HEO 4)

Updated: about 2 months ago
Location: Adelaide, SOUTH AUSTRALIA
Deadline: 26 Nov 2020

  • Based in UniSA International at 101 Currie Street
  • Full-time, fixed term contract until 12 November 2021
  • Salary range: $64,166 - $72,321 per annum (plus superannuation)
About the Role

Reporting directly to the Team Leader: International Admissions Conversion, this position will provide administrative support with the admissions of international students, contribute to the development of written and verbal Chinese content and maintain data in the Customer Relationship Management (CRM) tool which directs prospective students onto nurture campaigns in order to drive conversion.

This position will also convert prospective student leads into applications through responding to enquiries, offering information and initiating discussions portraying the positive student experience.

About UniSA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Core Responsibilities

  • Deliver high quality and enthusiastic customer service
  • Respond to multi-channel enquires from prospective students and external stakeholders
  • Accurately maintain data within the Universities Customer Relationship Management (CRM) systen
  • Contribute to efficient and effective enquiry management through teamwork
  • Provide advice on entry requirements, program details, application procedures and avenues for entry into UniSA Programs

Essential Skills and Experience
  • Appropriate qualification at certificate or diploma level or demonstrated equivalent skills such as experience in a sales related environment
  • Fluent in Mandarin with ability to produce content in Simplified Chinese
  • Previous experience in managing Chinese social media platforms
  • High quality, responsive customer service experience
  • Strong interpersonal and communication skills

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Employee assistance and development programs
  • Staff study support
  • Various on-site services available at our campuses which may include on-site gym membership
  • A variety of leave arrangements

Culture

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA . The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Julie Bennett. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at recruitment@unisa.edu.au using job reference number 2636.

Applications close: 11.30pm Thursday 26 November 2020

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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