Information Technologist: ICT Support (HEO 6)

• Open to Australian Aboriginal peoples and UniSA employees only
• Full-time continuing position based in ISTS at the Mawson Lakes Campus
• Commencement Salary: $82,077 per annum (plus 17% superannuation)

About the Role

The Information Technologist contributes to the University Standard Operating Environment and staff desktop computer support and is part of a larger team focused on suburban and regional campus IT support. The incumbent uses their technical expertise to provide significant input to the team in the development, support and maintenance of the standard desktop environment and the General-Purpose Computer Pools. In addition, this role will act as the escalation point for the IT Help Desk for complex technical faults in all areas of desktop computing and teaching technologies.

Using well developed interpersonal skills, the Information Technologist works closely with other ISTS teams, academic and professional staff at all levels and students to resolve problems (incidents/issues) and provide Information Communication Technology (ICT) second level support.

About UniSA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous, and we create new knowledge that is central to global economic and social prosperity.

Core Responsibilities

• Develop, support and maintain designated information technologies, services or applications using well developed technical skills and initiative
• Support teaching technologies including, computing pools, the standard desktop environment, mobile computing and telephony devices and associated services
• Respond promptly and professionally to service requests, incident reports and resolve technical faults reported by staff and students as escalated by the IT Help Desk
• Provide a technical reference point within the ICT Support team by assisting HEO5 Information Technologists with technical issues

Essential Skills and Experience

• Substantial relevant professional information technology experience in the development, support and documentation of MS Windows and Apple based end user computing devices with a managed operating environment (MOE) in a complex network environment
• Demonstrated understanding of, and commitment to, a high level of customer service
• Understanding of contemporary information technologies, including audio-visual equipment, networked end user computing applications including Office365 and networked services
• Experience in a networked computing environment including IP networking, TCP/IP, DNS, DHCP, internet, wireless networks and application of security techniques, broadband network connections and telephony
• Relevant tertiary qualification (normally a degree) or equivalent knowledge and skills experienced in a complex information technology environment

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

• Access to great personal development opportunities
• Generous superannuation contributions of 17%
• Flexible working conditions
• Employee assistance and development programs
• Various on-site services available at our campuses which may include on-site gym membership

How to Apply

The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Jessica Frisari, Recruitment Consultant. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 3529.

Applications close: 11.30pm Sunday 7 November 2021

To be eligible to apply for internal positions, you must either be an Australian Aboriginal peoples, or a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of appointment.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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