Information Technologist: Campus Support (HEO 5)

• Based in Information Strategy and Technology Services at the Mawson Lakes Campus
• One (1) Full-time continuing position and one (1) full-time fixed term contract until 23 December 2022
• Commencement Salary: $71,205 per annum (plus 17% superannuation)

About the Role

We are seeking two Information Technologists: Campus Support to join the team within Information Strategy and Technology Services (ISTS) at UniSA.

You will provide end user computing, audio visual and telecommunications support. This position is part of a virtual team focused on suburban and regional campus IT support which includes providing remote support to staff and students on any campus when local needs have been met. The work encompasses daily routine tasks and resolving a range of IT requests which either rely, or impact on the end user computing environment.

About UniSA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Core Responsibilities

• Support and maintain staff and student designated information technologies, services or applications and assisting with diagnosis and rectification of network and system related problems
• Actively support teaching technologies including, pools, the standard desktop environment, mobile computing and telephony devices and associated services including audio visual equipment
• Respond promptly and professionally to incident reports and resolve technical faults reported
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems including telephony

Essential Skills and Experience

• Experience in the support and maintenance of information technologies including networked desktop workstation applications, i.e. Microsoft Office, shared folders, networked printers, email and web based applications and audio visual equipment
• Demonstrated ability to work autonomously and to collaborate effectively with a virtual multi-site team
• Experience supporting end user devices and network hardware support including computers and telephones connected to a complex wired and wireless network environment
• Understanding of, and commitment to, a high-level of customer service including effective communication and interpersonal skills
• Familiarity with the ITIL service management framework, particularly in relation to incident and change management

Benefits

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

• Access to great personal development opportunities
• Generous superannuation contributions of 17%
• Flexible working conditions
• Staff study support
• A variety of leave arrangements

Culture

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA . The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Jessica Frisari, Recruitment Consultant. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 3851.

Applications close: 11.30pm Sunday 6 February 2022

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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