IDS Platforms Lead - Research Support

Updated: about 2 months ago
Location: Bedford Park, SOUTH AUSTRALIA
Job Type: FullTime



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade:
Higher Education Officer Level 9
Salary Range:
$115,325 - $123,405 pa
Reporting to:
Associate Director, IDS Platforms Management & Development
As IDS Platform Lead – Research Support, people and technology leadership are at the core of this role. Leading your team through change, building team capability and performance, while maintaining a holistic view of how work is prioritised and flows through your team will be important responsibilities of your role.
You will also develop and maintain a vision and roadmap for the research support related technology portfolio and ensure you are managing your portfolio of systems through the technology lifecycle in a professional and transparent manner.
With a keen eye to continuous improvement and customer service, you will be actively influence and implement processes and practices to ensure your portfolio of platforms and applications are appropriately supported, upgraded, and utilised effectively. You will work collaboratively across like teams to support the development of consistent capabilities and standards such as testing and release management for embedding within your own team.

Key Position Responsibilities

The key position responsibilities include: 

Leadership 

  • Managing and overseeing the technology lifecycle for specific platforms and applications.  Ensuring that platform and application upgrades and patches are implemented in accordance with vendor contractual agreements as well as IDS principles, policies, and procedures. 

  • Leading team members to collaborate and deliver on team tasks including the design, development, validation, testing and configuration of platforms and applications to meet technical specifications and end-user requirements.   Leading team members to identify, develop and implement appropriate change management activities to support system changes. 

  • Contributing to the continuous development of relevant platforms and applications by analysing, configuring, testing and documenting new functionalities and capabilities. 

  • Overseeing the timely resolution of issues and customer queries in collaboration with other relevant IDS teams.   

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices related to the role and to keep skills and knowledge up to date.  

Customer Engagement & Success 

  • Working closely with relevant teams and stakeholders to ensure platform related priorities are aligned with the strategic and operational objectives of relevant IDS customers.  

Risk, Governance & Ways of Working 

  • Establishing and maintaining an agile based way of working to manage, refine, and prioritise the platform/s product backlog based on relevant customer and IDS priorities.  Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. 

  • Developing activity, health and performance mechanisms and reporting to enable the ongoing assessment and analysis of user engagement and satisfaction with platforms and applications (including direct customer feedback mechanisms where possible). 

  • Working closely with platform and application vendors to ensure ongoing strategic and operational alignment, and that the vendor continues to meet the needs of Flinders. 

  • Conducting both formal and informal market scanning and benchmarking activities to be aware of emerging market offerings for the related platforms and applications. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures.  

Financial Management 

  • Managing the team’s financial performance in consultation with their Associate Director, ensuring that all aspects of the budget are managed effectively and in accordance with University policies. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

  • Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.  

  • High level strategic thinking, planning and analytical skills and actively contributes to achieve outcomes and meet the University's strategic goals. 

  • High level skills in leading a team to its full potential, including advanced interpersonal and relationship management skills and the ability to manage staff performance. 

  • Extensive to broad experience in building and managing customer relationships in a strategic and long-term context. 

  • Extensive experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • High level self-improvement and growth mindset/approach to the role and fosters it amongst the wider team. 

  • Advanced interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • High level experience with Commercial-Off-The-Shelf (COTS) applications and Software as a service and enterprise applications and systems. 

  • High level knowledge and experience in application upgrades including planning, test plan, execution and program close out using good change management principles and practices. 

  • High level knowledge of the principles and practices of the software development lifecycle. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this  regard  please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Lesley Parker



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

12 Sep 2021



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Continuing

Position Summary

Continuing, full-time
Compensation Grade:
Higher Education Officer Level 9
Salary Range:
$115,325 - $123,405 pa
Reporting to:
Associate Director, IDS Platforms Management & Development
As IDS Platform Lead – Research Support, people and technology leadership are at the core of this role. Leading your team through change, building team capability and performance, while maintaining a holistic view of how work is prioritised and flows through your team will be important responsibilities of your role.
You will also develop and maintain a vision and roadmap for the research support related technology portfolio and ensure you are managing your portfolio of systems through the technology lifecycle in a professional and transparent manner.
With a keen eye to continuous improvement and customer service, you will be actively influence and implement processes and practices to ensure your portfolio of platforms and applications are appropriately supported, upgraded, and utilised effectively. You will work collaboratively across like teams to support the development of consistent capabilities and standards such as testing and release management for embedding within your own team.

Key Position Responsibilities

The key position responsibilities include: 

Leadership 

  • Managing and overseeing the technology lifecycle for specific platforms and applications.  Ensuring that platform and application upgrades and patches are implemented in accordance with vendor contractual agreements as well as IDS principles, policies, and procedures. 

  • Leading team members to collaborate and deliver on team tasks including the design, development, validation, testing and configuration of platforms and applications to meet technical specifications and end-user requirements.   Leading team members to identify, develop and implement appropriate change management activities to support system changes. 

  • Contributing to the continuous development of relevant platforms and applications by analysing, configuring, testing and documenting new functionalities and capabilities. 

  • Overseeing the timely resolution of issues and customer queries in collaboration with other relevant IDS teams.   

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices related to the role and to keep skills and knowledge up to date.  

Customer Engagement & Success 

  • Working closely with relevant teams and stakeholders to ensure platform related priorities are aligned with the strategic and operational objectives of relevant IDS customers.  

Risk, Governance & Ways of Working 

  • Establishing and maintaining an agile based way of working to manage, refine, and prioritise the platform/s product backlog based on relevant customer and IDS priorities.  Balancing the need to support day to day operations in a stable and reliable manner, with the need to undertake functional enhancements and new features for customers. 

  • Developing activity, health and performance mechanisms and reporting to enable the ongoing assessment and analysis of user engagement and satisfaction with platforms and applications (including direct customer feedback mechanisms where possible). 

  • Working closely with platform and application vendors to ensure ongoing strategic and operational alignment, and that the vendor continues to meet the needs of Flinders. 

  • Conducting both formal and informal market scanning and benchmarking activities to be aware of emerging market offerings for the related platforms and applications. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures.  

Financial Management 

  • Managing the team’s financial performance in consultation with their Associate Director, ensuring that all aspects of the budget are managed effectively and in accordance with University policies. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

  • Appropriate tertiary qualification in Information Technology or relevant technical area, and / or equivalent relevant experience in an IT environment.  

  • High level strategic thinking, planning and analytical skills and actively contributes to achieve outcomes and meet the University's strategic goals. 

  • High level skills in leading a team to its full potential, including advanced interpersonal and relationship management skills and the ability to manage staff performance. 

  • Extensive to broad experience in building and managing customer relationships in a strategic and long-term context. 

  • Extensive experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • High level self-improvement and growth mindset/approach to the role and fosters it amongst the wider team. 

  • Advanced interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • High level experience with Commercial-Off-The-Shelf (COTS) applications and Software as a service and enterprise applications and systems. 

  • High level knowledge and experience in application upgrades including planning, test plan, execution and program close out using good change management principles and practices. 

  • High level knowledge of the principles and practices of the software development lifecycle. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this  regard  please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Lesley Parker



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

12 Sep 2021
View or Apply

Similar Positions