[HN] Student Support Officer (Short-term & contracted through 3rd party)

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers .

Your role

Student Connect is the central student service area of the University, providing a high volume of administrative and academic enrolment advice and support to all current students.

The Student Support Officer answers first level general enquiries of current students and provide support them in getting used to using provided services at RMIT Vietnam. This would be through a variety of channels such as face-to-face, phone…

Report to: Student Advisor, Student Connect

Key Accountabilities

• Provide timely and articulate responses, adhering to university policies and procedures, to enquiries from current RMIT students through approved communication channels, both verbal and written.

• Offer comprehensive guidance and accurate information to students regarding first-level queries, drawing upon trained expertise and available resources.

• Assist students in navigating university resources, both physical and digital, including the student portal and website, to facilitate their academic journey effectively.

• Instruct students in the utilization of self-service platforms such as the Student Connect Online Portal and other RMIT student systems (e.g., enrolment, timetable, and learning management systems).

• Validate customer details and facilitate the delivery of university documents to students or authorized third parties as requested.

• Support the coordination of student appointments with various support services, ensuring accuracy and efficiency.

• Proficiently navigate and utilize RMIT's student databases, administrative management systems, service management platforms, and learning management systems to address student needs effectively.

• Collaborate with Student Advisors to prepare and execute orientation day activities, ensuring a seamless experience for incoming students.

• Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.

• Maintain confidentiality in line with RMIT’s Code of Conduct.

• Undertake additional responsibilities as assigned by Student Advisors, demonstrating adaptability and a willingness to contribute to team objectives.

Key Selection Criteria

• Bachelor’s degree in a relevant discipline with preference given to recent graduates from RMIT.

• Minimum of one year of experience in a customer service capacity, showcasing a commitment to delivering exceptional service across diverse areas, ideally within an educational setting.

• Demonstrated maturity in professional conduct and communication, with an ability to engage effectively with stakeholders.

• Proficiency in Vietnamese alongside a high level of proficiency in professional English, enabling seamless communication with a diverse student population and stakeholders.

• Strong organizational and time management abilities, exemplified by the capacity to prioritize tasks effectively and manage competing demands efficiently.

• Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritize workload to meet deadlines and service expectations

• Ability to display appropriate behaviours in line with the position, as per the RMIT Values.

Other Information

• The first contract: 06 months

• Highly competitive gross salary & allowances

• Annual leave: 1 day per working month

• Private Insurance

• Free use of onsite sports and fitness facilities

• Library on campus and online - access to RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 6.5 (or equivalent Linguaskill 170). 

To be eligible for this position you must be a Vietnamese citizen.  Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below

Applications Close:
16 thg 6 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us