Future Student Recruitment Officer

Are you passionate about helping people reach their goals and would like to work in a dynamic team? The Future Students team at La Trobe Melbourne(Bundoora) are looking for the next superstar to join their high-achieving team!  

Nowadays, there is more than one way to get into university, and the Domestic Student Recruitment Team is dedicated to ensuring that prospective students can find the best pathway to help them reach their study goals, whether they be finishing Year 12 or are looking for a complete career change.  

Every day in the role looks different, keeping things fresh as we move through the academic year. The Student Recruitment Officer is responsible for supporting prospective students throughout the entire process of starting their university journey, through:

• Assisting students through the application process of courses and alternative entry schemes 
• Nurturing outbound activity 
• Responding to customer enquiries in a timely manner 
•  providing information about our courses

Domestic Student Recruitment is responsible for implementing an acquisition and conversion strategy on behalf of the University in order to achieve its strategic goal of recruiting high quality domestic applications. Furthermore, the Recruitment and International Operations Division plays a key role in the development of customer growth and stakeholder engagement strategies across all available markets and channels including domestic, regional, international markets and online. 

• Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
• Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted and effortless customer experiences.
• Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
• Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
• An ability to master knowledge from a broad range of courses and deliver information to customers that is that is clear and personalised.

How to apply

Closing date:  By 11:55pm Friday, 22nd March 2024

Position Enquiries:   Nav Bains - Senior Coordinator, Domestic Student Recruitment (Sales Centre)

Email:  [email protected]

Position Description below:

 PD - Casual Sales Consultant.pdf

Only candidates with Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• Cover letter;
• An up to date resume

Please scroll down to apply.

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. 

La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates.

All La Trobe University employees are bound by the Working with Children Act 2005.  If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.