EOI - Casual Curtin Connect Officers

Do you have exceptional customer service and are passionate about supporting students through their educational journey? If so, we have an exciting role available to join our friendly and supportive Curtin Connect team!

As a Curtin Connect Officer, you will act as the first point of contact for all student enquiries on a range of matters across the student lifecycle. High volumes of enquiries are managed across various enquiry channels; face-to-face, over the phone, online such as live chat, and the customer relationship management system. This position has a strong focus on current student engagement, providing support and resources to our diverse student body.
This casual role offers up to 1-2 shifts per week, with the ability to work more hours over peak periods throughout the year. To be successful you will require skills in customer service, problem solving and knowledge management, and strong time management.
You will require current work rights in Australia that match the tenure of this role.

To learn more about this opportunity, please contact Brenton Lynn, Service Delivery Coordinator on 9266 5418.

About us

Curtin Connect is the student-centred hub for student services, support and advice.  The centre is high-functioning and dynamic, with a friendly and collaborative team that works under the model of continuous improvement and continually evolves with the changing tertiary education landscape.
 
Curtin University offers a competitive remuneration and benefits package, a friendly and collaborative work environment, generous leave entitlements and superannuation, flexible working arrangements, and salary-packaging. Our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.

For more info on our university visit www.curtin.edu.au
 
Join us!

Your application should include a one-page cover letter, and your CV to allow us to assess your suitability for this role. Please address the below in your cover letter.

• What motivated you to apply for this role?  
• As a Curtin Connect Officer, you will be required to interact with our diverse student body and large team, please share how you will demonstrate Curtin values while performing this aspect of the role.  
• How would you bring positive impact to the team and enhance the student experience at Curtin University?  

To view a copy of the Position Description, please copy and paste the following link into your web browser.

https://cloudstor.aarnet.edu.au/plus/s/dr892UsL3SPwZIr

Applicants should note that prior to appointment, you will need to have a current National Police Records check, undergo character, integrity, and reference checks.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1).
 
Please note we are not accepting applications from recruitment agencies at this time.