eResearch Service Desk Officer

• $76,825 to $86,652
• Fixed-term, full-time
• Gardens Point (hybrid option available)

• Reference number: 24319
• Term: Fixed-term, full-time basis for 3 years
• Remuneration: $90,916 to $102,545 pa (HEW5) (inclusive of $76,825 to $86,652 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a eResearch Service Desk Officer to join Office of the Provost, Academic Division.

The position is a key position within eResearch team, which supports enquiries from QUT HDR student, researchers and staff. The role works with within a tiered service model, specialised knowledge across eResearch service and operational, focusing on services request and incidents raised via HEAT and Jira. The position will assist clients with interpretation of eResearch policies and procedures.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The eResearch facility collaborates with researchers and external clients to create customized solutions. The role involves managing system upgrades, participating in new projects, and implementing diverse solutions and technologies..

What you need to succeed

Completion of a degree without subsequent relevant work experience; completion of an associate diploma and at least two (2) years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.

Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries, as necessary.

Demonstrated high level interpersonal and written communication skills with the ability to engage with a diverse range of clients.

High level of digital literacy including the ability to navigate multiple complex information systems.

Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT .

In support of our

Indigenous Australians Employment Strategy

, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength –

see our commitment

. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.  

Job opens: 04-Apr-2024

Applications Close: 11-Apr-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

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