Domestic Audience Case Officer - Sales

• Full-time, Fixed Term position until February 2024 

• Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements 

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University 

About The Position 
The Domestic Audience Case Manager will be responsible for achieving sales targets and meet KPI’s for key domestic audiences. Serving as subject matter expert for the domestic prospective student audience within the Sales and Conversion teams.  You will engage in meaningful conversations across various inbound and outbound channels to provide best in class service whilst managing and maintaining a healthy pipeline of prospective students from initial enquiry all the way through to enrolment – you will be with them every step of the way to ensure strong conversion and reduce attrition.  

You will be a product and audience expert who will not only be on the frontline converting sales opportunities but will be a key player in providing insight and advice to internal stakeholders which will subsequently impact future recruitment activities and feed into the strategic roadmap for various business units such as College, Marketing, Admissions, Events and Advertising. You will maximise conversion of students by leveraging all channels, such as Inbound and Outbound Phone, Live Chat, Webinars, Face to Face and new and emerging channels in order to achieve student recruitment targets. 

To be successful in this position, you will have:  

• Demonstrated experience in sales enquiry management and case management.   

• Experience with CRM for capturing lead and case data based on conversation with prospective students, as well as managing, maintaining and reporting on a sales pipeline.  

• Strong prioritisation and organisational skills as well as attention to detail, including the capacity to manage time effectively within a busy team environment. 

• Excellent interpersonal communication skills, including skills in persuasion, information exchange and relationship management. 

• Demonstrated ability to think analytically and creatively, applying your problem-solving skills to the identification and management of project risks and issues and skills to articulate that back to key stakeholders. 

• Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.   

• Demonstrated ability to show initiative and flexibility, a willingness to take on new challenges, work with minimal supervision, and organise workload to ensure timely completion of tasks. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the Portfolio 

The Experience Function’s vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers and alumni.  

It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT. The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment. 

To Apply  

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.  

For further information about this position, please see Position Description below or contact Jayden Nuredini (Senior Prospective Student Coordinator) via email [email protected]  

Position Description – Domestic Audience Case Officer  

#LI-Hybrid 

Applications Close:
23 Oct 2022 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.