Customer Service Officer

• Continuing, Full Time
• CQUniversity Bookshop
• CQUniversity Rockhampton
• Higher Education Worker Level 4
• Total Remuneration $82,280 to $86,907 pa (including salary of $69,528 to $73,438  plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Are you an enthusiastic and energetic person with a passion for providing outstanding customer service? Do you thrive in a dynamic and creative environment? We are seeking to fill the role of Customer Service Officer at our vibrant CQUniversity Bookshop. If you enjoy working in a retail environment with a knack for connecting with people, this could be the perfect opportunity for you!

Your key responsibilities involved providing friendly and knowledgeable assistance to customers regarding book selections, course materials and merchandise - both face to face and online.  You have experience using a point-of-sale system, and the ability to support financial processes such as banking and purchasing. 

You have a keen aesthetic eye and appreciate the importance of setting up a welcoming and organised store environment with visually appealing displays.  You enjoy working in a retail environment and have a good understanding of sales strategies which contribute to increasing sales.  This role will also see you undertake a variety of duties relating to the post office service.

If you enjoy a work environment where no 2 days are the same, and undertaking a variety of duties in your day, apply today!

Be rewarded

• 6 weeks annual leave
• Generous carers, maternity and paternity leave
• 17% superannuation (with the choice of joining an award-winning superfund)
• Flexible and inclusive work / life balance
• Fantastic staff professional / career development opportunities
• Access to an Employee Assistance Program

• Enthusiasm for books and a genuine interest in helping customers.
• Excellent communication and interpersonal skills, with the ability to engage with people of all ages and backgrounds.
• Strong organisational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Tech-savvy mindset with a familiarity with various platforms and computer skills.
• Prior customer service experience is a plus, but not required – we're more interested in your passion and potential!
• It is a requirement of this position to satisfy the eligibility requirements and training to work for a licensed post office within 3 months of appointment. This includes the successful applicant undertaking a criminal history check.
• Current Class C Driver’s Licence.

For further information about this position, please refer to the position description .

Applications Close: 11:59pm, Sunday 7 April 2024.

Job Requisition ID: 4510

Contact Details: 

Jacinda Applewaite

07 49309831

[email protected]

When submitting your application, please include:

Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.