Customer Enquiries Officer

Job no:506144
Work type:Continuing - Part-time
Campus:Adelaide
Categories:Administration, Student Services and Learning support, HEO5

(HEO5) $72,832 to $80,983 per annum (pro rata) plus an employer contribution of up to 17% superannuation may apply 

Continuing, part-time (0.6 FTE) opportunity available.

Customer facing role providing information about South Australian Tertiary Admissions Centre (SATAC) services and processes. 

Working under general direction, the Customer Enquiries Officer provides a comprehensive information and enquiry service to applicants and other members of the public via telephone, in-person, email and/or other communication medium, as well as contributing to specific administrative and invigilation support duties. 

 This role would suit a customer service focused individual who thrives on providing high quality information services via a variety of mediums including telephone, email and face to face. 

To be successful you will need:  

• Proven dedication to customer service. 
• Well-developed written and oral communication skills, with a high-level of attention to detail. 
• Proven analytical and problem-solving skills.  
• Proven keyboard skills and demonstrated familiarity with standard office applications. 
• Demonstrated ability to work constructively in a team. 

Enjoy an outstanding career environment 

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career. 

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration. 

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff. 

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. Flexible working arrangements are on offer for all roles at the University. 

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at: adelaide.edu.au/jobs  

Your division's broader role 

The South Australian Tertiary Admissions Centre (SATAC) Limited provides reliable, efficient and innovative tertiary admissions services to its member institutions and on a fee for service basis to other tertiary education institutions in South Australia and the Northern Territory.  

SATAC manages centralised application and admissions processes on behalf of its members and participating fee for service institutions, as well as administering admissions aptitude tests, providing publication and research services, and acting as a one-stop shop for queries regarding application processes and outcomes. 

Learn more at: www.satac.edu.au  

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 26 September 2021. 

For further information 

For a confidential discussion regarding this position, contact: 

Scott Adkin
Manager, Customer and Community Engagement
P: +61 (8) 8224 4000
E: [email protected]

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device) 

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. 

#LI-UOA 

Download the Position Description Apply now