Coordinator, Student Engagement and Digital Experience

• 1x Full-time, Continuing position (Job no. 562639)
• 1x Full-time, Fixed Term position until 31/12/2022 position (Job no. 562630)
• Location Independent – Melbourne (Bundoora) or any other Victorian regional campus
• $80,515 - $86,870 per annum, + up to 17% superannuation

About the position

These two positions sit within the Engagement Communications team in the Students Portfolio. The Students Portfolio brings together all student facing services, ensuring we provide a seamless end to end student facing service. We are committed to providing an outstanding experience for students and clear support for staff. We work in close partnership with our stakeholders (students, staff, industry, and community) across the Portfolio to provide excellent service. To achieve this objective, we place students at the centre of everything we do.

The Engagement Communications team oversees the online experience of students and works closely with departments across the University to support the delivery of high quality digital user experience and communications.

The Engagement Communications team is responsible for the development, maintenance and provision of:

• bespoke and bulk direct student communications
• high quality information resources via a variety of communication channels
• support and advice to departments regarding communications mechanisms

The team utilise a variety of communication channels including:

• Online Frequently Asked Question (FAQ) databases
• Website (Students site)
• Email
• CRM (Standard Text and FAQ)
• Direct SMS

The Engagement Communications team provide advice regarding Student Communications and Digital Experience to areas across the University.

Duties will include:

• Plan and edit written communication intended for distribution via web and digital channels that is useful, usable, accessible, and focused on the student experience.
• Build, test, and publish web content including web pages and email communications.
• Maintenance and ongoing review including regular updates of CMS content (web and Intranet).
• Create engaging digital content for social media and digital channels create written content for web and digital channels that:
• aligns with core principles of writing for the web (e.g., being concise, well-structured, and accessible, using plain English).
• is optimised for readability.
• tailors’ content to suit the delivery channel and meet the information needs of specific audiences.
• Includes research of content, facts, and other resources.
• Innovate within own function and take responsibility for outcomes; designs, develops and tests complex systems and procedures.
• Advise on the analysis and interpretation of data, identify trends and test solutions, sources additional related information where appropriate, and reports on progress, to support the resolution of issues/problems.

To be successful, you will have:

• Degree with subsequent relevant experience to consolidate the theories and principles learned, or extensive experience, leading to either the development of specialist expertise or to the development of broad knowledge in an administrative field, or an equivalent alternate combination of relevant knowledge, training and/or experience.
• Proven experience with web content management systems (CMS) (Squiz Matrix preferred), Electronic Direct Mail (EDM) systems (including Adobe Campaign and Campaign Monitor) and digital tools and software (such as Adobe Creative Suite). Ability to troubleshoot HTML and CSS issues.
• Experience in producing content within brand guidelines including copywriting and communication development and management across a range of channels including web, social media, and email.
• Demonstrated expertise in creating and editing content for web and digital channels. Excellent proofreading skills and attention to detail.
• Demonstrated experience managing the activities of self, including the ability to set priorities and monitor workflows within own area of responsibility.

Refer to the Position Description for other duties, skills and experience required for this position.

How to apply

Closing date:  By 11:55pm Sunday 28th November 2021

Position Enquiries: Hannah Arnold, Email: [email protected]

HR/Recruitment Enquiries: [email protected]

Position Description (Continuing):  

 PD - HEO6 - Coordinator, Student Engagement and Digital Experience (Continuing).pdf

Position Description (Fixed-Term): 

 PD - HEO6 - Coordinator, Student Engagement and Digital Experience (Fixed Term).pdf

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and include the following documents:

• A Cover letter: *Please indicate in your cover letter if you are applying for the Continuing role Job no. 562639 or the Fixed Term role Job no. 562630;
• An up to date resume; and
• A separate document addressing each essential and desirable bullet point in the Key Selection Criteria located in the position description.

Essential Compliance Requirements

To hold this La Trobe University position the occupant must:

• Hold, or be willing to undertake and pass, a Victorian Working With Children Check; AND
• In order to work onsite in higher education, TAFE, training and adult education settings, the Victorian Government requires workers to provide evidence to their employers that they are fully vaccinated with two doses of a COVID-19 vaccine or have a medical exemption evidenced by an authorised medical practitioner.  This position will require the incumbent to work onsite; AND
• Take personal accountability to comply with all University policies, procedures and legislative or regulatory obligations; including but not limited to TEQSA and the Higher Education Threshold Standards. 

Benefits

Please click on this link for a full list of Benefits: http://www.latrobe.edu.au/jobs/working/benefits

Please scroll down to apply.

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La Trobe Cultural Qualities: 
We are Accountable, We are Connected, We are Innovative, We Care.

La Trobe University is an Equal Opportunity Employer and is committed to providing a diverse, inclusive and respectful working environment for all staff. We offer flexible work arrangements that can assist you in balancing your work and other responsibilities.
La Trobe is proud to be a member of the Science in Australia Gender Equity (SAGE) Athena SWAN program to advance gender equality in academia.