Coordinator, Special Consideration

Job no: 0040040
Location: Parkville
Role type: Full time/ Continuing
Department: Student and Scholarly Services
Salary: UOM 8 – $110,709 – $119,829 p.a. plus 17% super

• Lead a team to help students requiring Special consideration Join a collaborative, supportive team, influence our ways of working and drive value
• $110,709 – $119,829, 17% super, flexible work environment and development opportunities!

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

About Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Student Equity and Disability Services (SEDS) is in the Wellbeing Services portfolio, which includes the University’s Health Service, Counselling and Psychological Services (CAPS), and the Chaplaincy service. SEDS under the authority of the Academic Registrar processes eligibility for Special consideration applications. SEDS is also responsible for providing educational adjustments for students with a disability or health condition, are carers of a person with a disability, are defence reservists or emergency volunteers or for cultural or religious observance which impact their ability to participate fully in their studies.

About the Role
This is an exciting opportunity to hone your leadership skills in a collaborative, student-centric environment. We pride ourselves on administering policy demonstrating empathy and sound critical analysis. You will get the chance to help students requiring Special consideration to participate equitably in their academic pursuits at the University of Melbourne.

A crucial element to this is the provision and coordination of processes and services, as all students are expected to be independent and active participants in their studies at University. Reporting to the Manager, Student Equity and Disability Services, the Coordinator ensures the consistent application of policy and practice guidelines, providing training and guidance to staff including the level of support to Faculty colleagues and staff engaged in Special consideration.

Responsibilities include:

• Coordinating the effective administration of the University’s processes for Special consideration
• Overseeing a regular schedule of data reporting including data analysis, preparation of written reports, the early identification of students with complex needs, and actively review the high use applications and referral to Equity registration
• Manage, mentor and develop junior team members
• Overseeing the effective internal auditing of decision making in relation to Special consideration eligibility and preparing reports for business practice improvement
• Contributing to workforce planning projections for required recruitment including peak workflows

About You
The ideal candidate will have a passion for helping students achieve their academic goals. You should have a high standard of both technical and soft skills, as the role will need organisation and analysis as well as empathy and emotional maturity. Working well under pressure in a high-volume environment, leading a professional administration team demonstrating best practice.

Key Selection Criteria:

Excellent communication and interpersonal skills, with a clear focus on written and in-person communication skills and experience in complaint management.

Extensive experience in CRM systems and KPI metrics, including data collection, analysis of trends, and the preparation and delivery of a variety of reports and feedback for improvements in service provision.

Experience in recruiting, leading, and developing a team of staff in a dynamic high volume and time sensitive environment.

Demonstrated ability to build and maintain strong professional stakeholder relationships with a diverse stakeholder group, sound organisational and task management skills with strong attention to detail and the ability to effectively and flexibly prioritise activities to meet business needs.

Please note: To be considered for this role you must have current valid work rights for Australia.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

About the University
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

Benefits of Working with Us
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, visit https://about.unimelb.edu.au/careers/staff-benefits .

Be Yourself
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Join Us!
If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria^ (numbered 1-4 above) for the role. We are keen to hire ASAP so this role would be an immediate start, though normal notice periods will be accepted.

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact  us at [email protected] .

Applications close: Monday 6th of February 2023 11:55 PM AUS Eastern Daylight Time

Position description:

Position Description