COORDINATOR, OFFSHORE HUB SERVICES (2 POSITIONS AVAILABLE)

About Student and Scholarly Services

Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

About the role

As the Coordinator, Offshore Hub Services, you will work as part of the small high performing Offshore Services and Experiences team based overseas and in Melbourne to enable responsive student services to be delivered through the University’s international study hubs. You will work collaboratively with overseas on-site based staff to enable Hubs to be vibrant, engaging and welcoming places for students to access while they are unable to travel to Australia due to COVID19 related travel restrictions.

You will be responsible for and have oversight of the program of services and activities delivered out of one of the international study hubs, and provides day to day management of the on-site team to ensure effective delivery for Hub stakeholder. 

Please note this is a fixed term opportunity for 14 months.

About you

You will bring to the role your ability to lead a team, plan workloads, manage competing priorities in consultation with multiple stakeholders and to work as part of a team to support achievement of wider team objectives. You will have demonstrated experience in customer service, event management or/and facilitation preferably in an international higher education setting.

You will further have:

- A degree in a relevant discipline and/or equivalent mix of education and relevant experience.

- Demonstrated experience in development and maintaining strong working relationships with a wide range of internal, external and international stakeholders and organisations, with a high level of diplomacy, interpersonal and cross-cultural communication skills

- Proven ability to work across complex student service environments with highly developed prioritisation, problem-solving skills and monitoring & evaluation experience with the ability to work under pressure and to tight deadlines 

Benefits

-  Maximise your benefits through our Salary Packaging scheme

-  Flexible family friendly policies, providing generous leave and working conditions

-  The opportunity to work in a culturally rich environment

-  A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/staff-benefits   

Culture

The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a CV along with your responses against the selection criteria* found in the Position Description for the role.

*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria