Coordinator, Agent Management

Apply now Job no:520254
Work type:Full-time
Location:Melbourne - Burwood
Categories:Administration, International Education

• Based at our Burwood Campus
• Full time and Continuing 
• HEW6 $82,494+ 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

The primary purpose of the Agent management coordinator is to coordinate agent management governance strategies and activities and support Deakin International to improve efficiency and meet strategic objectives by providing a focal point for expert administrative advice and guidance to Deakin International’s Business Continuity group.

Your key responsibilities will include:

• Coordination of agent management procedures in accordance with ESOS Act and National Code of Practice requirements
• Coordination of agent agreements, appointment, review and due diligence in accordance with university procedure
• Preparation of agent review data including but not limited to surveys, formal and informal feedback, enrolment, visa and release data to support agent quality assurance
• Coordination of analysis and review of agent quality control activities, complaints and agent recognition activities
• Prepare reports and data to stakeholders in relation to agent performance
• Provide high level administrative support for Deakin International initiatives and projects and when required to the Pro Vice Chancellor International.
• Manage the appointment of agent representatives and the appointment/renewal of offshore staff in collaboration with the University Solicitors office.
• Develop, coordinate and maintain Deakin International scholarships and bursary proposals and quotas and liaise with International Admissions to ensure seamless scholarship offering in accordance with recruitment priorities

To be successful, you’ll have:

• An equivalent combination of training and experience or a Post-secondary/Graduate/Postgraduate qualification
• Experience with ESOS Act and National Code of Practice
• Proven administrative experience in high volume organisations
• Experience in undertaking project work
• Experience working with cross-cultural or international environment, with the ability to deal and communicate effectively with people from a wide range of cultures, many of whom have English as a second language
• Demonstrated experience in the continuous improvement of business processes to enhance efficiencies and effectiveness

For a copy of the position description, please see below:

 PD - Agent Management Coordinator-520254.pdf

Please submit your updated resume and a short cover letter outlining your skills and experience for this role by 5 April 2022

Special Requirements:

• This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)

For a confidential discussion regarding this position, please contact Karen Gould, Head of International Recruitment on [email protected]

Please note that whilst we still accept applications from any persons interested in our roles, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreak:https://covid19.homeaffairs.gov.au/

Offers of employment from Deakin University are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can view a copy of the University’s COVID-19 Vaccination Procedure . 

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised:22 Mar 2022 AUS Eastern Daylight Time
Applications close:05 Apr 2022 AUS Eastern Standard Time