Continuing & Professional Education Administrator

• Providing dedicated customer service
• Ongoing, full-time position at our Hawthorn campus
• HEW5 salary and benefits with flexible working options

About the Role 
Swinburne Edge has a unique opportunity for a Continuing and Professional Education (CPE) Administrator to play a pivotal role in enhancing the customer experience for both students and customers. 

Reporting to the Team Leader - Customer Experience, you will be responsible for managing a variety of client issues and enquiries, demonstrating a dedication to outstanding customer service. Your role will involve creating and producing reports to support administrative functions, requiring strong reporting skills and meticulous attention to detail.

In addition to providing exceptional customer service, you will contribute to assessing and processing Domestic applications, short course applications, Pre-Training Reviews, and Skills First assessments. Proficiency in Microsoft Excel and experience working across multiple CRMs and Student Management systems are essential for success in this role.

Our ideal candidate will possess strong conflict resolution skills, the ability to work calmly under pressure, and a commitment to upholding service levels and quality standards. Furthermore, the role includes providing online support to workshop facilitators, showcasing flexibility and dedication to ensuring a seamless experience for all stakeholders. Because of this, some Saturday work is also required.

Join us at Swinburne Edge and make a meaningful impact on the customer experience while further developing your skills in a dynamic and supportive environment. 

About You  
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated, relevant experience in the provision of high-quality reporting, administrative and support services within a demanding and client focused environment.
• Demonstrated outstanding customer service skills with a willingness to go out of their way to ensure that the customer is satisfied.
• Demonstrated high-level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Good time management and organization skills, with ability to prioritise workloads to ensure deadlines are met with excellent attention to detail.

Completion of a degree without subsequent relevant work experience; or completion of a diploma and subsequent relevant work experience; or a combination of relevant experience and education training.

About Swinburne University of Technology 
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]. 

Applications Close: Tuesday 30th July 2024, at 11.00pm

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website .

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 
As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant
(#LI-SW)

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