UQ 308 Queen Street run by the team at Customs House
Be part of an organisation with a meaningful purpose and impact
Join a University ranked in the world’s top 50
17% superannuation contributions and 17.5% annual leave loading
Based at the heart of Brisbane City, 308 Queen Street
About UQ
As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
26 weeks paid parental leave or 14 weeks paid primary caregiver leave
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
On campus childcare options
Salary packaging options
About This Opportunity
We are seeking enthusiastic, energetic and charismatic candidates to join the professional Customs House team for The UQ Brisbane City’s 308 Queen Street and 88 Creek Street venues. The Concierge will be the first point of contact for guests arriving at The University of Queensland’s Brisbane City. They will be pivotal in creating a genuine and welcoming first impression by providing exceptional customs service.
Duties and responsibilities include, but are not limited to:
Provide exceptional customer service to all guests and staff.
Provide helpful and accurate local knowledge to guests in an informative manner.
Assisting to book meeting rooms and provide basic catering.
Assistance in stocktaking and maintenance of par levels.
Maintenance of a procedure manual and updates.
Responsibility for staff and patron care
Maintenance of equipment and furniture, basic audio visual set up and operation.
Liaison with other UQ stakeholders in relation to upcoming events, problems, site inspections, general information for visitor
Ensure responsible service of alcohol is practised.
Security – locking of premises at end of the shift.
Assisting the Venue Manager and Operations Manager in the day to day activities of onsite catering.
This is a full-time, fixed-term position up to 3 years. At Food & Beverage Grade 4 Load Rate, the full-time equivalent base salary will be $61,722.81 plus super of up to 17%. The total package including superannuation will be $72,274.19 per annual.
About You
Minimum of 12 months experience in a similar role.
Recognised qualifications in hospitality and/or equivalent industry experience.
Current RSA.
Current First Aid Certificate (preferred).
Exceptional communicative and interpersonal skills.
A person with a wide array of local knowledge or the ability to learn and expand current knowledge in a timely manner.
Outstanding customer service skills and a personable, energetic demeanour.
Basic knowledge of audio visual equipment and its operation.
Demonstrated team player.
High standard of personal grooming.
Customer oriented focus.
Commitment to excellence of product and service.
High level of communication and interpersonal skills.
In addition, the following mandatory requirements apply:
Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Questions?
For more information about this opportunity, please contact Mr David Parrett (Operation Manager) at [email protected]
For application queries, please contact [email protected] stating the job reference number in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the ‘About You’ section
Resume
Please note that you will be asked to add all documents into the one upload box labelled ‘resume’, which is step one of the application form.
Other Information
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected]
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.
Applications close 18 March 2024 at 11.00pm AEST (R-36230).