Client Services Officer (multiple positions available)

• $70,680 to $74,360
• Ongoing, full-time
• Both Gardens Point and Kelvin Grove campuses

• Reference number: 24342
• Term: Ongoing, full-time basis, and full-time, fixed-term basis
• Remuneration: $83,644 to $87,999 pa (HEW4) (inclusive of $70,680 to $74,360 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Both Gardens Point and Kelvin Grove campuses
• Open to: applicants who have ongoing full-time work rights in Australia, or who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a Client Services Officer (multiple positions available) to join Student Services, Student Services and Wellbeing, Administrative Division.

This position provides high quality services for clients engaging with services provided by Student Services, including QUT students and staff, as well as the wider community. A key facet of this role will be the efficient organisation of appointments, meetings and functions and the provision of basic secretarial and logistical support. The role also delivers professional frontline client enquiry management services.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student matters, including social justice and public policy. Student Services and Wellbeing consists of the following departments: Student Administration, Student Engagement, Equity, Student Services and Health, Safety and Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit. Student Services and Wellbeing aspires to be a collaborative, distinctive and innovative department that makes a real and positive difference to students, from pre-tertiary to graduation and beyond. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students..

What you need to succeed

Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in an office or medical environment.

Record of success in delivering high quality, agile and proactive administrative support services to a professional standard (e.g. managing diaries, organising meetings and functions, implementing efficient systems), 

Proven time management and organisational skills which clearly demonstrate the ability to coordinate a range of competing work demands to achieve specified objectives within agreed timelines. 

Demonstrated written and verbal communication and interpersonal skills, including experience liaising with a diverse range of clients to provide accurate advice and solve routine problems. 

Proven ability to collaborate and work effectively as a member of a team, along with the ability to work independently with minimal supervision. 

Demonstrated digital literacy with intermediate level expertise in the Microsoft suite (Word, Excel, PowerPoint, Outlook), Acrobat Pro and the ability to swiftly acquire competence in new software and systems

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT .

In support of our

Indigenous Australians Employment Strategy

, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength –

see our commitment

. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.  

Job opens: 11-Apr-2024

Applications Close: 21-Apr-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

View the job details at: Client Services Officer (multiple positions available)

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