Client Services Officer (International Partnerships)

Position Details 

• Fixed term until February 2026 | Full-Time

• Higher Education Officer Level 5 | $74,270-$81,866 p.a

• Location: Bedford Park 

• View Position Description  

About Flinders International

The Portfolio of the Vice-President & Pro Vice-Chancellor (International) has refreshed its structure to deliver future needs including strategic leadership to further enhance performance, strengthen capacity, whilst setting an ambitious strategy for 2023 and beyond! The Flinders International team lead the University’s international strategy in collaboration with the Senior Executive Team, Colleges, and Portfolios to ensure that internationalisation is integrated into the core university activities of teaching, research, and engagement. Comprised of three teams: International Recruitment, International Partnerships, and International Student Services. We recognise the key to our success is exceptional people. If you are a hardworking, dedicated professional, with a passion for students and global education - we want to hear from you! If you can see yourself contributing to the ambitious agenda of Flinders International in a friendly, collegial, fun, and vibrant workplace - come join us!

About the Role

As the Client Service Officer, you will focus on international partnerships and providing support for international recruitment priorities. You will work closely with different teams within Flinders International and the University to map and review student delivery pathways. This will involve accurate data reporting, obtaining relevant information as necessary and managing new and existing pathway partners. This position will develop initiatives to assist in attaining student recruitment targets and is key to supporting the end-to-end service delivery that links international strategy with operational delivery.

About You

To be successful in this role, you will be analytical and have a great eye for detail. You can write complex proposals and business plans in the context of higher education and for a range of different audiences. You use your initiative to diligently plan, set priorities and manage multiple workflows with set deadlines. You have experience in a form of cross-cultural communication and diplomacy, which enables you to establish great working relationships with both internal and external stakeholders to the University.

In addition, you should also demonstrate:

• Completion of a degree or relevant work experience; or an equivalent combination of experience and / or relevant advanced diploma qualification

• Experience sourcing information from identified partners, developing, and managing relationships.

• An ability to formulate practical and innovative solutions to work problems.

• Experience in exercising judgement within broad guidelines and work with a level of initiative and decision-making in interpreting and providing advice on policies and procedures.

• Knowledge of relevant University international education programs, systems, policies, legislation, and trends in international student services, sector­ wide and locally, nationally, and internationally (Desirable).

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services , gym  and childcare centre (Bedford Park, South Australia).

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• An up to date COVID-19 vaccination may be required as a condition of employment, in accordance with the Flinders University COVID-19 Vaccination Policy (2022) .  If required, any offer of employment will be subject to the successful candidate presenting their COVID-19 Digital Certificate as evidence of vaccination or showing evidence of a valid medical exemption, where relevant.

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description .

• For more information regarding this position, please contact Bill Damachis ​

Please note, late applications and applications sent via agencies will not be accepted.

Applications to be submitted before 11.59pm:

05 Feb 2023

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.