Client Services Officer (HR Business Systems)

Apply now Job No:516168
Area:Office of Chief Operating Officer
Salary (FTE):Professional Level 05 ($70,796.58 - $78,852.96)
Work type:Full Time - Fixed Term
Location: Other

The Human Capital Management Solution (HCMS) will enable UQ to be more agile and mobile in the way we deliver Human Resources (HR) services. This will allow us to simplify our people-related processes, providing one easily accessible interface for our staff. We will reduce manual and duplicated efforts, enabling HR to deliver strategic, value-adding activities.

For more information on Human Resources (HR) at The University of Queensland (UQ), please click here .

The Client Support Officer, HCMS Systems is responsible for delivering a high-quality customer/client-centric support service throughout the implementation and go live phase of the Universities new Human Capital Management System (WorkDay®)

The role will be primarily responsible for the proactive follow up of workflow approvals across the Workday solution to ensure the timely processing of HR/staffing transactions in the initial phase of go-live to ensure University leaders are supported throughout this change.

The role will also be responsible for appropriately triaging enquiries received through the Customer Relationship Management (CRM) system for the HCMS Support Team.

You will have completion of a relevant degree, or an equivalent combination of relevant experience and/or education/training. We are looking for demonstrated customer service or call centre experience where you have dealt with customer support services. You will have the ability to learn and embrace new technology, including our HR processes and procedures. You will demonstrate flexibility, multi-tasking and a commitment to accuracy. Experience using Workday or another large HCMA (eg. Success Factors) would be advantageous.

You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our Diversity and Inclusion webpage contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to [email protected] .

This is a full-time, fixed term position until March 2022 at HEW level 5.

The full-time equivalent base salary will be in the range $70,796 - $78,852, plus employer superannuation contributions of 17%. The total FTE remuneration package will be in the range $82,852 - $92,257 per annum.

You will be able to take advantage of UQ Sport Facilities , recreation leave loading (of 17.5%), salary sacrificing options, on-campus childcare, discounted private health insurance, cheap parking, development programs and many other benefits.

For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021 .

 516168_Client Services Officer HCMS_PD.pdf

To discuss this role please contact Mr Shane Pitman (Director, People Services) at [email protected] . 

For application queries, please contact [email protected] stating the job number in the subject line.

To submit an application for this role, use the apply button. All applicants must supply the following documents:

• Cover letter addressing key selection criteria;
• Resume/CV.

To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels including direct email will not be accepted.

All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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Advertised:08 Sep 2021
Applications close:22 Sep 2021 (11:00 PM) E. Australia Standard Time