Client Services Officer (Community Legal Centre)

Updated: 4 months ago
Location: Melbourne, VICTORIA
Deadline: 11 Jun 2023

Client Services Officer (Community Legal Centre)

Job No.: 651689

Location: Monash Law Clinics (Melbourne CBD) and Clayton campus 

Employment Type: Full-time 

Duration: Continuing appointment

Remuneration:$78,255 - $89,888 pa HEW Level 05 (plus 17% employer superannuation)

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them

At Monash , work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash . 

Monash Law Clinics provide a range of community legal services and programs conducted by legal practitioners and supervised undergraduate and postgraduate law students. These services are conducted both to demonstrate the Faculty's professional capability and community commitment, and to provide a structured professional setting through which students can gain clinical experience in professional practice.

Their commitment to local communities and the local legal profession is as deep as their commitment to preparing their students and supporting their academics to make a difference in the world.

Learn more about Monash Law .

The Opportunity

We have a new opportunity for a Client Services Officer to join the dynamic team that upholds a vibrant research culture and a strong commitment to diverse and innovative legal service. The Clinic Services Officer position will be an integral part of the administrative team and contribute to the efficient operation of the Monash Law Clinics.

This role will be across two locations (Melbourne CBD and Clayton campus) and have a focus on delivering a range of high-quality administrative services including continuous improvement of business operations, managing legal administrative processes and maintaining excellent working relationships with internal and external stakeholders.

This role will report to the Senior Manager Partnerships and Clinics and be a first point of contact for visitors and callers, playing a key role in conveying the professional image of Monash Law.

As the successful candidate you will be responsible for maintaining service standards such as prompt issue resolutions, adherence to privacy and compliance and continuous improvement of activities that relate to service practices and quality assurance. 

The appointee will have previous experience in a legal service, proficient in the Google suite and ideally been exposed to ActionStep software. This will also include excellent front-line, reception and administration skills and strong organisational skills with excellent customer service.

If this sounds like a position that suits your current career focus, we look forward to hearing from you.

Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily .

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

For instructions on how to apply, please refer to 'How to apply for Monash Jobs '.


Ms Melissa Fletcher, Senior Manager Partnerships and Clinics - Faculty of Law, +61 3 9905 1301

Position Description

 Client Services Officer (Community Legal Centre)

Closing Date

Sunday 11 June 2023, 11:55pm AEST

Supporting a diverse workforce

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