Join our reception team to deliver an exceptional customer experience to all guests, from the moment of reservation to check-out.
- Customer service experience, ability to greet and liaise with stakeholders at various levels would be highly regarded.
- Multitasking skills and the ability to meet deadlines with a high degree of attention to detail.
- Confidence in using Outlook, Word and Excel.
- Previous experience with a hotel booking system would be highly regarded.
- Excellent interpersonal skills, both verbal and written.
- Excellent presentation.
- A proactive solution focused attitude.
- The role requires the incumbent to apply and maintain a Working With Children Check.
Your key responsibilities will be to:
- Greet guests warmly, guide them appropriately, and address their requirements and queries from arrival to departure.
- Booking meeting rooms accordingly.
- Ensuring accuracy of bookings, room allocations and communications.
- Liaising with the front office, kitchen and housekeeping teams.
- Provide administration support to the events team.
About us:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Please submit your updated resume and 1 page cover letter. Applications for this position close on 7th April 2024.