Case Review Officer

Apply now Job no:524778
Work type:full time
Location:Sydney, NSW
Categories:Student Services

Case Review Officer   

• Employment Type: Full-time (35 hours per week)
• Duration: 1 fixed term contract until Nov 24 and 1 fixed term contract until Nov 25
• Remuneration: From $96K + 17% Super and leave loading
• Location: Kensington, NSW

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Case Review Officer will take an active role across the Case Review team. They will focus on case managing complex matters relating to fee remission applications, special consideration applications and verification of admission credentials. This role will utilise their knowledge and expertise to work across all aspects of the student lifecycle and will require the use of applications including SiMS, CRM and/or online assessment tools.

Who You Are:

• Relevant experience or an equivalent level of knowledge gained through education, training and/or experience
• Proven ability in interpreting and applying Government Legislation and UNSW policy and procedures. Excellent time management and organisational skills, and the ability to work well under pressure and manage multiple tasks with competing deadlines
• Proven ability to exercise initiative, think strategically and creatively, and adopt an active approach to problem-solving
• Experience in case managing complex and sensitive matters
• Proven experience in effectively managing difficult situations, including the escalation of stakeholder complaints
• Highly advanced interpersonal, written and oral communication skills, with the ability to liaise at all levels and with people from diverse backgrounds and cultures.

How to Apply:

Make each day matter with a meaningful career at UNSW. Submit your application online before the 27th May 2025 at 11:55pm.

Please upload your CV and cover letter outlining your suitability.

Get in Touch (for job related queries only – applications will not be accepted if sent to the contact listed):

Chloe Gane – Talent Acquisition Consultant

[email protected]

UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment. We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Advertised:20 May 2024 AUS Eastern Standard Time
Applications close:27 May 2024 AUS Eastern Standard Time