Business Systems Supervisor - Roseworthy Veterinary Hospital

Job no:511512
Work type:Continuing - Full-time
Campus:Regional South Australia
Categories:Administration, HEO5, Management

(HE05) $74,289 - $82,603 per annum plus an employer contribution of 17% superannuation applies.

Continuing position available for a Business Systems Supervisor.

The role of Business Systems Supervisor (BSS) encompasses supervision of the client services teams, coordination of the Roseworthy Veterinary Hospital (RVH) marketing and media plan, in addition to coordinating training and maintaining standards of service for all the RVH professional staff.

In this new position with the RVH you will be responsible for overseeing the day-to-day operations of the client service team, including management of rostering, timesheet verification, leave management and Professional Development Reviews (PDR).  You will provide administration and system support for the Business Systems Manager, audit invoices, ensure procedures and processes are implemented, identify improvements for efficiency, effectiveness and compliance.

The Business Systems Supervisor will ensure that scheduling efficiencies and standards in the RVH systems are being maximised, including referrals, emergency and general practice clients.

Additionally, this role will be required to ensure positive experiences of clients, referral practices and other key external stakeholders to the RVH. This can include the implementation of new engagement opportunities and identifying new business opportunities while maintaining the existing commercial relationships.

You will be required to contribute to the development and implementation of the RVH marketing and communication plan including setting priorities and deadlines within budget.  You will support the development and production of digital content in a range of formats including web, video and social media channels, providing content and format expertise and recommendations to managers.

To be successful you will need:

• Demonstrated experience in a dynamic customer service environment
• Proven ability to establish effective working relationships within a team.
• Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
• Experience in use of varied media sources for marketing and advertising
• Demonstrated strong organisational and time management skills.

Experience or knowledge of the Animal or Medical industry will be advantageous.

The successful candidate will be a proficient user of Microsoft Office with demonstrated experience and/or knowledge of Occupational Health and Safety.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your faculty's broader role

The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance. 

Learn more at: set.adelaide.edu.au

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 23rd March 2023.

For further information

For a confidential discussion regarding this position, contact:

Judith Watters
Business Systems Manager
P: +61 (8) 3131965
E: [email protected]

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 

#LI-UOA

Download the Position Description Apply now