Business Student Program Advisor (HEO 4)

• Open to Australian Aboriginal Peoples and UniSA employees only
• Full-time, continuing position based in UniSA Business at the City West campus
• Commencement Salary: $70,476 per annum (plus 17% superannuation)

About You 

You are a strong communicator with exceptional relationship building skills and a keen eye for detail. You are passionate about providing resolutions to complex problems through establishing credibility and communicating with impact, clarity, diplomacy and sensitivity. 

About the Role 

Reporting to the Business Student Hub Coordinator, you will be responsible for proactively providing customer-focused advice, support and referral services to aid student success and retention. You will work closely with Program Directors to provide solutions, accurate program information and follow-up support, and will contribute to and present at information sessions. 

About the UniSA Business Academic Unit 

Recognised and respected for quality outcomes, UniSA Business creates leaders for change. UniSA Business prepares students for global careers, creating leaders for change who will help shape business, industry and policy. UniSA Business offers a suite of innovative degrees in disciplines such as commerce, marketing, finance, management, tourism and events, international business, and property, as well as our 5-Star MBA and UniSA Executive Education programs. 

UniSA Business is accredited by both AACSB International (The Association to Advance Collegiate Schools of Business) and EFMD (EQUIS) – the world’s leading accreditation bodies recognising excellence in business education and research at a global level. Our research programs are inspired by the contemporary challenges facing Australia and the world, and we apply our expertise in modern business practice with partners both locally and internationally. 

Our quality teaching and research capabilities means that we are recognised as:

• #1 in SA for graduate careers 
• Ranked in the world’s top 50 under 50 
• UniSA Business is ranked in the top 1% worldwide 
• #1 in SA for Business and Economics 
• Top 10 in Australia for teaching quality in Business and Management 
• Awarded an overall five star plus rating for excellence 
• Top 10 MBA in Australia 
• #1 in SA for Business and Management research 

The Business Student Hub provides a convenient, central support service for business students, from first year through to graduation. The team provides expert advice to students on program matters including study options, elective choices and any academic difficulties, and facilitates referrals to support services across the University. The Business Student Hub leads and implements initiatives to support student transition, retention, progress, and success, enabling students to gain the most benefit from their UniSA study experience. 

Essential Skills and Experience 

• Written and verbal communication skills including preparation of materials and experience in liaising with internal and external stakeholders to deliver quality customer service 
• Demonstrated experience in working through complex processes with empathy to successfully resolve issues for customers 
• Previous experience working in an administrative role in a team-based service environment 
• Experience in the interpretation and application of policies and procedures 
• Organisational and time management skills to manage multiple priorities with competing deadlines 

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:  

• Access to great personal development opportunities  
• Generous superannuation contributions of 17%  
• Flexible working conditions including up to 2 days working from home per week 
• Employee assistance and development programs  
• A variety of leave arrangements 

Applicants are required to upload a cover letter and resume only.  

Please address your cover letter to Kiara Lalli, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected]  using job reference number 5763.  

Applications close: 11.30pm Thursday 4 January 2024 

To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment.

#LI-DNI  
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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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