Awards Advisor

The Progression, Assessment and Awards team are seeking a deadline-driven Awards Advisor to join their dynamic and supportive team. As an Awards Advisor, you will facilitate and support the advisory of student enquiries relating to assessment, examinations, and conferral of awards. You will be at the forefront of our service delivery, working alongside the Assessment and Awards team, to provide exceptional customer service to our stakeholders. You will also have the opportunity to assist and support graduation and awards events where required.

• Manage complex student enquiries triaged though the Curtin Connect operating framework in a face to face, online and telephone environment.
• Work with key internal and external stakeholders to maintain an up-to-date knowledge of the University’s award degree issuances and the policies and procedures surrounding them.
• Build and maintain relationships with Course Coordinators and other key Faculty staff to identify students who should receive an Award with Distinction, Honour Levels, School prizes and Vice-Chancellor List recipients using and analysing reports from Student One.
• Communicate with students with regards to the Conferral of their award degree and provision of Awards to ensure alignment with customer and University expectations.  

• Completion of degree; or completion of a diploma with considerable relevant experience; or an equivalent combination of relevant experience and/or education/training
• Demonstrated experience in customer service delivery and a personal commitment to continually achieving a high level of client satisfaction.
• Excellent interpersonal skills, with the ability to work well within a team environment
• Demonstrated organisational skills to manage own work activities and priorities to meet work area requirements and deadlines.
• Previous event management experience is highly desirable
• Ability to work outside of normal office hours when required to support graduation and award events (essential)  

This is a rewarding opportunity to work in a thriving environment supporting students through an exciting and fulfilling time in their lives. You will be a driving force, in collaboration with the team, to ensure assessments, awards and graduations are facilitated in an efficient and seamless manner. This role will also provide you with the ability to optimise processes to enhance student and stakeholder experience.

To learn more about this opportunity, please contact

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The Progression, Assessments and Awards area is responsible for the coordination and management of all centrally scheduled examinations, University Grading System, publication of student’s results, management of student academic status appeals process, Curtin’s degree award issuance and Graduation Events. The Progression, Assessments and Awards also facilitates examinations on behalf of other Universities in Australia and overseas.

Curtin University offers a competitive remuneration and benefits package, a friendly and collaborative work environment, generous leave entitlements and superannuation, flexible working arrangements, and salary-packaging. Our vibrant campus includes an art gallery, gym, childcare and medical centre, and endless food options including a supermarket.

For more information about our university, please visit www.curtin.edu.au

Please provide a cover letter addressing the selection criteria above, and your CV to allow us to assess your suitability for this role.

To view a copy of the Position Description, please copy and paste the following link into your web browser.

https://cloudstor.aarnet.edu.au/plus/s/XujqSGR1NepiNg6

10PM AWST Sunday 21 May 2023

Applicants should note that prior to appointment, you will need to have a current National Police Records check, and undergo character, integrity, and reference checks.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1).

Please note we are not accepting applications from recruitment agencies at this time.