Associate Director, Information Technology Services

Updated: 9 days ago
Job Type: FullTime


RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work.  All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.  Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

Rewards and Benefits:

  • Competitive salary package and allowances
  • Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)
  • Private health insurance and wellness programs
  • Professional development and career advancement
  • Relocation and visa support
  • Access to state-of-the-art facilities and resources
  • A vibrant and diverse campus life and more!

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website:


To Apply

In order to be considered for this role, it is mandatory to submit both a resume AND A COVER LETTER . Please click on the 'Apply' link provided below to initiate the application process. Your application will not be considered complete without the submission of both documents. 

Position Summary
Reporting to the Executive Director Operations Vietnam, this role leads and manages the onsite ITS services for the RMIT Vietnam's 3 campus. The role works collaboratively with ITS teams in Melbourne. The role is crucial in aligning the strategic vision and leadership with ITS in Melbourne, ensuring effective implementation and delivery of IT services that support administrative and teaching needs in line with RMIT's Global Technology Strategy. 

This position is responsible for the functional leadership of the RMIT Vietnam ITS team to support, and maintain regular communication and reporting to the Executive Director Operations Vietnam and the CIO and leadership team in Melbourne. Responsible for IT services in Vietnam are consistently aligned with the Universities overarching goals. The role emphasizes collaboraiton with Melbourne-based ITS teams to maintain a unified IT strategy across campuses.

The Associate Director is accountable for the end to end service delivery of technology enabled services for the South Saigon, Da Nang and Hanoi campuses in Vietnam. These are supported and enabled by effective team leadership and cross organisational relationship management.

As a key member of the Vietnam Operations and Global Technology team, this role collaborates closely with the with key stakeholders both in Vietnam and Melbourneand other University portfolios to support the realisation of business strategy enabled by technology services  and support.

This role develops and sustains leadership of a high performing team in the planning, prioritisation and execution of services and outcomes, contributing to a digitally enabled student experience and assisting with technology innovations in the teaching and learning across the university in Vietnam and in line with RMIT Global Digital Strategy.

With a focus on the synergy between this function and the business, the Director will ensure wellbeing, individual goals, talent development of teams within the Director’s portfolio and promote and contribute to fostering an inclusive community of talented global citizens that will comprise the next generation of leaders.


To be successful in this role you will have:

  • Exceptional and proven ability to build and maintain a user-centred and service-minded work culture within a team.

  • Significant experience in leading complex infrastructure projects.

  • Strong knowledge of emerging technologies and their potential application to ITS organisation.

  • Exceptional leadership skills in a complex, multi-cultural enterprise environment with high level stakeholders.

  • Outcomes focussed achieved through leading high performing teams, mentoring and coaching team members through all stages of career and personal development. Demonstrated ability to direct and oversee programs of development for staffs’ technical capabilities.

  • Proven track record of strategic focus in technology investment planning and program delivery and proven track record in delivering on and effectively deploying these investments.

  • Significant knowledge of enterprise technology environments, spanning networks, cloud computing, convergent AV, virtualisation, learning management systems, enterprise-level systems- integration, Finance and Human Resources applications platforms on a global scale.

  • Demonstrable capability in strategic and tactical project and program management across the ITS fleet of systems, infrastructure and hardware.

  • Highly developed diagnostic, analytical and conceptual skills to identify and drive creative solutions and practical implementation strategies;

  • Strong financial management experience and commercial acumen to oversee capital and operational budgets and resources of the function, to ensure current and future work priorities are delivered on time and within budget.

  • Excellent fluency in communication in English and well as organisational and administrative skills in order to effectively facilitate professional service delivery of large geographically dispersed teams.

  • Change agent with ability to influence, support and promote cultural transformation within the organisation.

  • Ability to exercise initiative, think creatively, leverage relationships and promote an active approach to initiatives, so that staff are successful in achieving their objectives both locally and globally.

  • Strong project management skills with a commitment to continuous improvement in work processes, to ensure quality outcomes.

  • Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).

For a more detailed description of the key areas of responsibility for this position please click here to download the JD here .



  • Competitive remuneration package USD for expatriate candidates/VND for Vietnamese candidates.

  • Relocation allowance package of USD $6,000

  • Flights from home location to Vietnam for candidate (and immediate family if applicable)

  • School tuition fees for children, up to USD $20,000 per child up to 2 children per year

  • Private premium medical insurance for employee and immediate family

  • 20 days annual leave plus 5 days paid leave Xmas closure and paid sick leave.

  • Dedicated support from Global Mobility Team to support with immigration and relocation to Vietnam. 

  • Ongoing professional development and annual performance appraisal.

Further information 

We are seeking applications from both local and expatriate candidates. 

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 7.0 (or equivalent).

Work Permit

All foreign employees must adhere to the requirements for obtaining a valid visa and work permit in Vietnam. These requirements are mandated by the Government and may be over and above the mandatory requirements and key selection criteria. Work permit requirements are subject to change.  RMIT Vietnam accepts zero tolerance to non-adherence of the immigration laws of Vietnam.


Please note, we will be running a rolling recruitment process, so please do not wait until the closing date to apply.

Applications Close:
7 thg 4 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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