Associate Director, IDS Cloud, Infrastructure & Service Delivery Management

Updated: 23 days ago
Location: Bedford Park, SOUTH AUSTRALIA
Job Type: FullTime



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Fixed Term (Fixed Term)

Position Summary

Fixed-term, full-time, available for 3 years
Compensation Grade:
Senior Management
Reporting to:
Chief Information Officer
As Associate Director, IDS Cloud, Infrastructure & Service Delivery Management, you will be responsible for ensuring the reliable and sustainable delivery of information technology enterprise cloud and infrastructure services, including service delivery support and operations.
Reporting to the Chief Information Officer, you will drive cloud, infrastructure and service delivery related improvement initiatives through strategic and operational planning, overseeing change activities and managing strategic internal and vendor relationships.
As a Senior Manager, you will also provide strong leadership to the IDS team and proactively manage their performance.
The role is responsible for strategic and operational planning, overseeing change activities, managing strategic internal and vendor relationships and driving infrastructure and service delivery improvement initiatives.
The role supervises a team of professional staff, provides strong people leadership and proactively manages overall staff performance.

Key Position Responsibilities

The key position responsibilities include: 

Leadership 

  • Leading team members, including organising and managing all resources to ensure the most effective outcomes are achieved within the team. 

  • Mentoring and developing the management and leadership capacity of all direct reports and proactively fostering the development of all staff.  Ensuring that appropriate reporting and measures are established to monitor, review and continuously improve the performance of the team. 

  • Ensuring the team are meeting customers needs, resolving service performance issues and proactively improving services. 

  • Supporting the successful delivery of IDS Capital Infrastructure Program (CIP) projects that require resources and input from the team. 

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices related to the role and to keep skills and knowledge up to date.  Ensuring the team are appropriately skilled and experienced to provide technical expertise to customers.  

Customer Engagement & Success 

  • Collaborating and supporting the relevant teams and stakeholders to develop and deliver their respective customer engagement and success models. 

  • Working closely with the relevant teams and stakeholders to ensure team priorities are aligned with the strategic and operational objectives of relevant IDS customers.  

Risk, Governance & Ways of Working 

  • Actively supporting and contributing to the governance model for IDS related activities and projects in collaboration with the Irrelevant stakeholders, to support the ongoing review and prioritisation of IDS related activities and to ensure all of IDS have a clear understanding of IDS related priorities at any point in time. 

  • In collaboration with all IDS Associate Directors, providing leadership, direction and input into a consistent planning and prioritisation process for all of IDS that aligns with the University strategic objectives. 

  • Managing any relevant strategic vendor relationships in accordance with University procurement policies. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures.  

Financial Management 

  • Managing the team’s financial performance in consultation with the Chief Information Officer (CIO), ensuring that all aspects of the budget are managed effectively and in accordance with University policies. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

  • A degree in business, management, computer science, business technology or other relevant degree qualification. 

  • Advanced strategic thinking, planning and analytical skills and actively contributes to achieve outcomes and meet the University's strategic goals. 

  • High level skills in leading a team to its full potential, including advanced interpersonal and relationship management skills and the ability to manage staff performance. 

  • Extensive experience in building and managing customer relationships in a strategic and long-term context. 

  • Extensive experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • High level self-improvement and growth mindset/approach to the role and fosters it amongst the wider team. 

  • Advanced interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • Extensive experience in successfully delivering significant projects with customer focussed outcomes and/or benefits. 

  • Extensive experience in building, developing, and maturing organisational/technology capabilities in a matrix model context. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this regard please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Megan Kelly



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

26 Sep 2021



About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Fixed Term (Fixed Term)

Position Summary

Fixed-term, full-time, available for 3 years
Compensation Grade:
Senior Management
Reporting to:
Chief Information Officer
As Associate Director, IDS Cloud, Infrastructure & Service Delivery Management, you will be responsible for ensuring the reliable and sustainable delivery of information technology enterprise cloud and infrastructure services, including service delivery support and operations.
Reporting to the Chief Information Officer, you will drive cloud, infrastructure and service delivery related improvement initiatives through strategic and operational planning, overseeing change activities and managing strategic internal and vendor relationships.
As a Senior Manager, you will also provide strong leadership to the IDS team and proactively manage their performance.
The role is responsible for strategic and operational planning, overseeing change activities, managing strategic internal and vendor relationships and driving infrastructure and service delivery improvement initiatives.
The role supervises a team of professional staff, provides strong people leadership and proactively manages overall staff performance.

Key Position Responsibilities

The key position responsibilities include: 

Leadership 

  • Leading team members, including organising and managing all resources to ensure the most effective outcomes are achieved within the team. 

  • Mentoring and developing the management and leadership capacity of all direct reports and proactively fostering the development of all staff.  Ensuring that appropriate reporting and measures are established to monitor, review and continuously improve the performance of the team. 

  • Ensuring the team are meeting customers needs, resolving service performance issues and proactively improving services. 

  • Supporting the successful delivery of IDS Capital Infrastructure Program (CIP) projects that require resources and input from the team. 

  • Periodically participating in knowledge building activities and events to be aware of latest/best practices related to the role and to keep skills and knowledge up to date.  Ensuring the team are appropriately skilled and experienced to provide technical expertise to customers.  

Customer Engagement & Success 

  • Collaborating and supporting the relevant teams and stakeholders to develop and deliver their respective customer engagement and success models. 

  • Working closely with the relevant teams and stakeholders to ensure team priorities are aligned with the strategic and operational objectives of relevant IDS customers.  

Risk, Governance & Ways of Working 

  • Actively supporting and contributing to the governance model for IDS related activities and projects in collaboration with the Irrelevant stakeholders, to support the ongoing review and prioritisation of IDS related activities and to ensure all of IDS have a clear understanding of IDS related priorities at any point in time. 

  • In collaboration with all IDS Associate Directors, providing leadership, direction and input into a consistent planning and prioritisation process for all of IDS that aligns with the University strategic objectives. 

  • Managing any relevant strategic vendor relationships in accordance with University procurement policies. 

  • Identifying, managing and mitigating risks related to the activities being undertaken by the role in line with IDS and Flinders University policies and procedures. 

  • Ensuring compliance with all relevant IDS and Flinders University policies and procedures.  

Financial Management 

  • Managing the team’s financial performance in consultation with the Chief Information Officer (CIO), ensuring that all aspects of the budget are managed effectively and in accordance with University policies. 

Other Responsibilities 

  • Any other responsibilities in line with the level of the role as assigned by the Supervisor and/or the University. 

Key Position Capabilities

  • A degree in business, management, computer science, business technology or other relevant degree qualification. 

  • Advanced strategic thinking, planning and analytical skills and actively contributes to achieve outcomes and meet the University's strategic goals. 

  • High level skills in leading a team to its full potential, including advanced interpersonal and relationship management skills and the ability to manage staff performance. 

  • Extensive experience in building and managing customer relationships in a strategic and long-term context. 

  • Extensive experience in agile ways of working including exposure to scaled agile methodologies and/or collaborating and delivering through a matrix structure. 

  • High level self-improvement and growth mindset/approach to the role and fosters it amongst the wider team. 

  • Advanced interpersonal influence and demonstrated ability to negotiate and communicate effectively with staff and customers across a diverse organisation particularly during the design, management and implementation of customer solutions. 

  • Extensive experience in successfully delivering significant projects with customer focussed outcomes and/or benefits. 

  • Extensive experience in building, developing, and maturing organisational/technology capabilities in a matrix model context. 

  • Higher education experience advantageous. 

  • A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.  If you have any queries in this regard please raise them with the named contact person in this Position Description in the first instance.

For application enquiries please contact: Megan Kelly



Information for Applicants:

You are required to provide a suitability statement of no more than three pages, addressing the key capabilities of the position as outlined above. In addition, you are required to upload your CV.

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

26 Sep 2021
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