Associate Director, Client Services and Engagement<!---->

The University is seeking to appoint an Associate Director, Client Services and Engagement to join the Library Executive Leadership Team.

As Associate Director, Client Services and Engagement you will provide strategic leadership to support the development of the Library’s research and education support services, to enhance the teaching, learning and research requirements of the University. 

You will lead the transformation of front facing services, with an emphasis on technology lead service models and the development of new, flexible, client centred service models informed by User Experience (UX) testing. Under the direction of the University Librarian, you will undertake UX, research and evaluation to anticipate and capitalise on strategic opportunities to enhance support and apply emerging practices and technologies to improve service delivery and engagement.

You will guide, and provide expert and strategic advice to, the University Librarian on issues concerning strategic planning for Academic Engagement, Client Services and Student Engagement and Partnership models and activities, and actively participate and drive strategic planning for the Library as a whole.

The Library plays a pivotal role in supporting the learning and research activities of the University's community. 

The University has invested heavily in teaching and research to create a high performing and entrepreneurial culture. The University Library plays a critical role in enabling digital capability whilst advancing the University’s agenda as defined in our 2020-2025 University Strategic Plan.

In recent years the University of Newcastle's Library has changed, as with other academic libraries, from developing and preserving print collections to supporting collaborative learning and research through the provision of digital collections, by offering contemporary and flexible learning facilities and social meeting spaces, and by building the user experience into the design and development of new service models.

Our recognition and support for the changing needs of students, academics and researchers is exemplified through investment in learning spaces and resources, a client centred service model that engages staff and clients in ongoing review of service requirements, and introducing technology solutions that enhance the client experience. 

Our libraries are welcoming places where students come to meet, read, study and learn. We operate four libraries across five locations: one at our Callaghan campus, and one each at Newcastle City, Central Coast, Gosford and Sydney.

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability. We are proud to be a sector leader in Indigenous employment, education, and research. With a commitment to innovation and engagement we will continue to lead by advocating for improved opportunities for all Aboriginal Torres Strait and Islander people.

An experienced people manager, you will be able to demonstrate a proven ability to motivate staff to deliver high quality outcomes, lead through ongoing change and accomplish team and Library goals.

Your ability to apply your leadership skills at a strategic level is critical, as is your experience translating plans into initiatives and managing projects to successful completion.

You will bring a track record of leading and promoting a culture that embraces collaboration, engagement, creativity, client service, communication, continuous improvement and accountability. 

You will be motivated and proactive, able to build collaborative relationships, internally and externally, through a consultative approach, and demonstrate a commitment to enhancing the research and teaching at the University through targeted supports and services

You will demonstrate extensive knowledge of emerging trends in academic libraries, including knowledge for the research process and workflows, modern pedagogy, e-learning developments and their implications for service delivery.

A creative problem-solver and experienced decision-maker, you will be capable of prioritising competing demands.

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

A highly attractive remuneration package is on offer and a range of flexible salary packaging options is also available.

From a flexible working environment to discounts in private health insurance and gym memberships, we offer access to a wide range of employee benefits including salary packaging. You can learn more about these at https://www.newcastle.edu.au/about-uon/jobs-at-uon/benefits-at-a-glance   

A move to Newcastle offers you the choice to live in the city, by the sea or near bushland - the region offers a wonderful place for a family to grow and the opportunity to strike a work/life balance.

Visit the City of Newcastle  site to imagine your future.

Click the Apply button to be redirected to the advert on our University of Newcastle jobs page where you will find a guide on how to apply and gain access to the job description

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include: 

· Your resume

· A cover letter outlining your motivation to apply for this opportunity

· A statement addressing the Selection Criteria

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For the full list of the selection criteria and role responsibilities, please download the Position Description (available in the Related Documents section).

For specific position enquiries, please contact Matthew Davis, University Librarian on 0405 980 353 or via [email protected]

Having Difficulties? Please reach out to us via [email protected]

Closing date: Wednesday 3rd April 2024 at 11.59pm AEST

Applications for this position will only be accepted from those with Australian residency or a valid work permit.  

Aboriginal and Torres Strait Islander applicants are encouraged to apply.  

We are excited to be Looking Ahead with you

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