Advisor: Future Student Enquiries (HEO 4)

• Based in Communications and Marketing at 101 Currie Street
• Full-time, continuing position
• Salary: $69,094 - $77,662 per annum (plus 17% superannuation)

About You 

You are a skilled customer service representative looking to further develop your sales and communications skills in a fast-paced environment. You provide solutions through logical, creative and innovative thinking, and display conviction and resilience when working collaboratively and motivating others. 

About the Role 

Reporting to the Team Leader: Future Student Enquiries, you will be responsible for providing high quality customer service and accurate information to prospective undergraduate and postgraduate students in response to enquiries on a range of platforms. You will participate in the ongoing development of quality improvement initiatives and will work collaboratively with staff across the Communications and Marketing Unit to facilitate information sharing and cross-skilling. 

About the Communications and Marketing Unit 

The Communications and Marketing Unit’s (CMK) role is to raise the profile of UniSA and enhance understanding and recognition of its strengths and diversities; internally, externally and internationally among key target groups including staff, students, graduates, prospective students, government, media, business, professions, other educational bodies and the wider community.  The Unit plays a critical role in contributing to the growth of the institution’s brand and profile, as well as delivery of the University strategic action plan. 

The Domestic Student Recruitment (DSR) team has overall responsibility for the management of the University’s domestic prospective student customer service and outreach programs.  The team visits a majority of South Australian secondary schools each year, promotes pathway options for adult applicants, conducts the annual Open Day and provides an enquiry service for domestic prospective students. The DSR team manages University wide activity at the ‘one-to-one’ end of the student decision making process. 

Essential Skills and Experience 

• Experience in a sales and customer service-related environment with a focus on achieving targets and client service management 
• Excellent relationship building skills to enable effective engagement with a diverse range of people and cultures 
• Demonstrated provision of high quality, responsive customer service with excellent communication and written skills and a professional phone manner 
• Proven ability to problem-solve and sound organisational skills, including prioritising conflicting demands to meet deadlines 
• Demonstrated experience in working collaboratively in a team-based work environment including contributing towards a strong client focused culture 

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:  

• Access to great personal development opportunities  
• Generous superannuation contributions of 17%  
• Flexible working conditions including up to 2 days from home per week 
• Various on-site services available at our campuses which may include on-site gym membership  
• A variety of leave arrangements 

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment.  Our people are authentic, resilient, and influential, and we deliver results.  

How to Apply 

For a copy of the position description and to apply, please visit Working at UniSA .  The online application form will list the specific selection criteria that you need to address.   

Please address your cover letter to Kiara Lalli, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at recruitment@unisa.edu.au  using job reference number 5571.  

Applications close: 11:30pm Sunday 8 October 2023 

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.  

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.  

#LI-DNI  
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CLICK HERE to access a copy of the Position Description Opens in new window

Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email recruitment@unisa.edu.au and you will receive a response within one working day.

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