Admissions Officer

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, and hybrid ways of working

About the role

As Admissions Officer, you will ensure a quick turnaround of all admissions-related enquiries and tasks. You will be working in the Direct Admissions team and be responsible for supporting the RMIT Direct Admissions System, the work of the selection teams in the colleges, and answering applicant enquiries.

You will ensure all enquiries and tasks comply with relevant university policies and maintain the confidentiality of applicant information. You will provide accurate advice to applicants and staff on all admissions processes, handling complex queries and using initiative to resolve issues.

To be successful in this position, you will have:

• Experience and expertise in the provision of high-quality administration services, including a sound knowledge of relevant policies and procedures or the ability to learn and apply policy and procedure requirements.

• Demonstrated ability to respond appropriately to sensitive information and situations.

• Excellent communication skills, including skills in persuasion, information exchange, gaining assistance and in perceptively assisting staff to manage workloads, timeline and relationships.

• Demonstrated problem solving skills with a proven ability to investigate and make informed decisions regarding complex issues in RMIT direct admissions system and the Student Administration Management System (SAMS).

• Excellent organisation and time management skills with proven ability to manage multiple tasks and re-adjust workload priorities to meet schedule conflicts while maintaining a high degree of accuracy

• Demonstrated ability to contribute to continuous improvement of systems and processes in a service- oriented environment.

• Demonstrated cultural sensitivity and cross-cultural communication skills.

• Capacity to work in a collegial manner with other staff, building and maintaining effective and productive relationships, using highly developed interpersonal skills and excellent written and verbal communication skills.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The “Experience” Group’s vision is to bring to life RMIT’s 2031 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all our global students, and cultivating a differentiated and relevant service experience for those segments.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Talent Support via [email protected] .   

Position Description – Admissions Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:
19 Aug 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.