Admissions Officer

Updated: 4 months ago
Location: Melbourne, VICTORIA
Deadline: 07 Jun 2023

Admissions Officer

Job No.: 652100

Location: Clayton campus

Employment Type:Full-time

Duration: Continuing appointment

Remuneration: $78,255 - $89,888 pa HEW Level 05 (plus 17% employer superannuation)

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them

At Monash , work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

The Campus Community Division provides a range of high-quality non-academic services to students and staff at Monash. These include Monash Sport, Monash Residential Services, Mental Health Programs, University Health Services, Security and Safer Community Unit.

Monash Residential Services provides a range of on and off‑campus accommodation options and services to students, staff, the business community and short-term visitors to Monash University. For information about the services we provide, please see our website: .

Learn more about Monash . 

The Opportunity

The Monash Residential Services are looking for experienced Admissions Officers for on-site delivery of complex administration. The Officers coordinate all daily operational aspects of resident admissions. This is achieved by processing all applications for accommodation at Monash Residential Services, managing the highest occupancy levels, providing the focal point for accurate and timely information regarding residency at Monash Residential Services, issuing all invoices for accommodation and related charges, and coordinating debt collection.

Supporting the  Admissions Manager, Admission Officers will:

  • Act as a source of expert advice to the customer in relation to Monash Residential Services
  • Provide high-quality data entry and reports to key stakeholders to facilitate the management and care of residents on campus
  • Provide Accounts Receivables advice, support and information to the Research and Revenue Accounting Services staff, faculties/portfolios and external customers
  • Plan, participate and provide feedback in relation to a range of Monash Residential Services promotional events such as Change of Preference Day, Monash Open Day, accommodation expos and forums
  • Train, monitor and supervise others on standard admissions procedures and policies

To be successful in this role, the right applicants would:

  • Deliver exceptional resident experiences at every part of the journey including admissions, arrivals, departures and throughout their stay
  • Be an ambassador for MRS, positively representing and promoting our brand over the phone, by email and in person
  • Make recommendations to residents in terms of local area, policy and procedures, and other relevant information
  • Respond to and collect feedback, concerns or complaints from residents and follow up/report as required 
  • Intermediate to advance knowledge of MSExcel would be essential in collating and reporting on data
  • Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

Knowledge of university systems including Starrez, SAP, Callista, G-Suite, Microsoft Office Suite or equivalents is highly desirable.

This role is full-time and onsite at our Clayton campus.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

At Monash we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role your experience doesn't need to align perfectly with every qualification in this job description, we encourage your application with enthusiasm. 

Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily .

To apply, simply submit your CV along with a cover letter that addresses your suitability for the role. A document addressing the Key Selection Criteria is not required. Please refer to "How to apply for Monash Jobs ".


Mr Jeremy Longstaff, Residential Services Business Manager, +61 9902 5823

Position Description

 Admissions Officer

Closing Date

Wednesday 7 June 2023, 11:55pm AEST

Supporting a diverse workforce

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