Administration Officer (HEO 4)

• Based in the Student Engagement Unit at Magill Campus
• Full-time, continuing position
• Commencement Salary: $65,766 per annum (plus 17% superannuation)

About the Role

Based at the reception desk of the Student Engagement Unit (SEU) at Magill campus, the Administration Officer is integral to the provision of frontline service to students who engage with the support services offered by the SEU and providing comprehensive administrative services to SEU staff across the Unit.

About UniSA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous, and we create new knowledge that is central to global economic and social prosperity.

The Student Engagement Unit (SEU) is responsible for the strategic development and delivery of student facing services that will enhance the on-campus and off-campus student experience for all students. The SEU also takes strategic steps to inform the quality of the student experience of learning and teaching, support services, the learning environment, and student facilities.

SEU services include Orientation, UniSA Sport, Career Services, Student Life, Student Counselling, International Student Support, Academic Learning Support, Wirringka Student Services and support for Aboriginal students, and Access and Inclusion Services.

Core Responsibilities

• Receive face to face and telephone enquiries from students, staff and members of the public. Provide information and advice on the full range of SEU services, ensuring that appropriate confidentiality is maintained at all times
• Provide administrative support to teams across the SEU including appointment administration, room bookings, maintenance and porterage requests, word processing, data entry, ordering supplies and equipment, mail management, and filing
• As part of the Office of the Director team, contribute administrative support to SEU portfolios, Unit reporting and Unit projects
• Contribute to a culture of customer service and continuous improvement and participate in the development and implementation of administrative quality improvement initiatives including developing and maintaining processes and procedures to facilitate the provision of high-level support and services to students and staff that is consistent across the Unit
• Provide executive support for SEU meetings including the co-ordination and distribution of meeting papers, agendas and minute taking

• Completion of a diploma level qualification in administration or a related field plus relevant work-related experience, or an equivalent combination of relevant experience and education/training
• Highly developed interpersonal, communication and customer service skills enabling appropriate responses to enquiries from students, staff and external parties from a range of cultural backgrounds and communication styles
• Highly developed organisational and office administration skills, including the ability to develop and maintain administrative systems for a broad range of customer-based administration
• Demonstrated tact, empathy and an understanding of pressures faced by students in higher education and a demonstrated ability to maintain confidentiality
• Highly developed computer skills in computer information systems, the Microsoft Office suite of applications, email and using the Internet

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

• Access to great personal development opportunities
• Generous superannuation contributions of 17%
• Employee assistance and development programs
• Corporate health insurance
• Staff study support

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

How to Apply

For a copy of the position description and to apply, please visit Working at UniSA . The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Emma Kelvin, Recruitment Consultant. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 0482 or via email at [email protected] using job reference number 3805.

Applications close: 11.30pm Thursday 24 February 2022

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

For further support, contact Recruitment Central on +61 8 8302 1700 or email [email protected] and you will receive a response within one working day.

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