Administration Assistant (UQ Psychology Clinic)

• School of Psychology / UQ Psychology Clinic

• Broaden your career within one of QLD’s largest employers

• Belong to a supportive community where your work genuinely makes an impact

• Plan for your future with a generous 17% superannuation allowance

• Based at our vibrant and conveniently located St Lucia campus

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• 17% superannuation contributions

• 17.5% annual leave loading

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

About This Opportunity 

We are seeking a motivated, energetic and customer focused Administration Assistant to support the effective and efficient operation of the UQ Psychology Clinic. This is an exciting opportunity to join a supportive team providing exceptional administration and reception support within a clinical setting.

Reporting to the Clinic Manager, this role involves a wide range of clinic coordination, reception and administrative support activities, including processing relevant financials, liaising with clients, supporting students and staff and facilitating the efficient functioning of the clinic's day to day administration.

Key responsibilities will include: 

• Ensures prospective and current clients are provided with accurate information regarding the clinics’ programs and services.

• Provides reception services to prospective and current clients of the clinics, including scheduling client appointments and overall coordination of the client-clinic relationship.

• Facilitates efficient functioning of the clinic's day to day procedures and operations, in accordance with administrative protocols and standards.

• Participates in the review and development of standard operating procedures.

• Develops a very high level of knowledge in use of the School’s electronic Practice Management System.

• Undertakes administrative quality control functions as relevant to the clinics, such as ensuring quality of data entry by students, tracking and coordination of consumables and resources and reviewing of financial information.

This is a part-time (80% FTE), continuing (permanent) position.

At HEW level 4, the full-time equivalent base salary will be in the range $70,235 - $74,468, plus a generous super allowance of up to 17%. The total FTE package will be up to $82,175 - $87,127 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

About You

• Completion of a diploma level qualification with relevant work-related experience.

• Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting.

• Demonstrated experience in the use of computer systems and other technology relevant to the position such as the Microsoft Office suite of programs, email systems, internet-based technologies and practice management software.

• High level organisational skills to plan your own workload ensuring the needs of the clinic are met, whilst allowing for fluctuations in workload. 

• Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment.

• Aptitude for communicating with clients and students, including people with mental health concerns, and physical or intellectual disabilities, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service.

• Ability to work effectively and flexibly as part of a team.

• Ability to work within an agreed work pattern within the hours of 8:00am - 5:00pm Monday to Friday.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. 

• Working with Children (Blue Card): It is a requirement of this position that the incumbent holds and maintains a current, valid Blue Card (or is willing to apply and obtain one prior to commencement).

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. 

Questions? 

For more information about this opportunity, please contact Katie Thomson, Clinic Manager, at k.jackson1@uq.edu.au . For application queries, or to request the position description for this role, please contact [email protected] stating the job reference number (below) in the subject line. 
 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section (maximum 2 pages) 

• Resume 

Other Information 

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion .  We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to [email protected]  

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Thursday 18 January 2024 at 11.00pm AEST (Job Reference Number: R-32397).